About the Company
J&M Laboratories, Inc., is a certified female-owned small business founded in 1970. A nationwide corporation dedicated to providing quality specialty chemical programs and services at extremely competitive prices, J&M is a leader in specialty chemicals, technology, service and product diversification. J&M provides its products and services to a wide range of large companies, including Tyson Foods and Tyson Fresh Meats.
The Challenge
Priding itself on excellent customer service, timely deliveries, accuracy, and emergency response, J&M Laboratories found that it was wasting time and money on a complicated ordering and billing system. According to Karen Mitzlaff of J&M, “The old EDI system was difficult to use and, if we had a question about it, support was extremely expensive.” Since their customers need and expect prompt--and sometimes emergency--service, it was essential to install an EDI system that is reliable, intuitive and accurate.
The Solution
TrueCommerce provides an end-to-end EDI solution that includes Integrator, a user-friendly translation software that requires only basic PC skills to send and receive transactions, and it has transformed the way J&M Laboratories does business with their trading partners. According to Ms. Mitzlaff, “Integrator is simple to work with, but if we need support, TrueCommerce is easy to reach and very helpful. We felt like we were wasting our company’s money with our previous EDI system. Integrator has proved to be much more cost efficient.”
The Results
- Ordering and billing completed in a fraction of the time.
- Networking costs reduced by up to 30% and frustration eliminated.
