We Understand Your Need to Stay Connected and
We're Here to Help
As your trusted supply chain partner, TrueCommerce is here for you throughout the COVID-19 pandemic and beyond. On this page, you’ll find the latest TrueComerce resources to help your business adapt and thrive, and the answers to top customer questions. Updates will be made regularly, so be sure to check back often.
A Message from our CEO,
The COVID-19 global pandemic continues to evolve rapidly every day and is impacting millions of businesses both small and large. At TrueCommerce, our goal has always been and continues to be, to help you do business in every direction. In a time when so many of us feel supply chain strains, our commitment to you and our ability to support you is unwavering.
How We Can Help
The COVID-19 pandemic has impacted thousands of businesses, forcing many to find new avenues for sales growth. At TrueCommerce, we know how difficult it can be to enter a new channel, especially when doing so requires new technology. That’s why our specialists are here to help you create and manage the sales channels that will help your business now, and in the future.
As online shopping has grown to new heights, many eCommerce retailers are relying on drop ship suppliers to manage order fulfillment. Our powerful drop shipping features help suppliers to connect with retailers and etailers, meet trading requirements, and streamline their fulfillment processes for faster deliveries. If you’re looking to get started with drop shipping, we can help get you set up in just days, so your business doesn’t miss a beat.
eCommerce continues to grow at unprecedented rates, giving companies the means to keep their businesses going, without relying on foot traffic. Our Nexternal eCommerce platform gets you up-and-running as quick as possible to help your business find new sales opportunities online.
Online marketplaces give your business the opportunity to reach an already loyal and excited consumer base, helping to mitigate sales dips from shutdowns and lessened foot traffic. However, navigating compliance requirements, inventory management and fulfillment on marketplaces like Amazon, Walmart.com and Google can be difficult. Our integrations are designed to make the process easy, with powerful automation tools for updating information, processing orders, and accelerating fulfillment.
Collaborative Replenishment/Vendor Managed Inventory (VMI)
You’ve invested time and money into your VMI program, but right now, both you and your trading partners may be struggling to manage the new normal. During times like these, integrated VMI enables you to understand demand and inventory trends, prioritize fulfillment based on real-time forecasts, and collaborate with suppliers on changing replenishment needs.
Frequently Asked Questions
- How is TrueCommerce minimizing the risk to its employees?
We take employee health and safety very seriously at TrueCommerce. The majority of our workforce is operating remotely, with some limited office availability for the employees who need it. In our offices, we’ve placed temperature kiosks, have masks and hand sanitizer available, and are employing strict social distancing measures to keep our team healthy. All employees have access to our secure VPN from home. Symptomatic employees are encouraged to seek medical attention and take time off as needed.
- How Can I Access Support Services?
Our phone, email and ticket-based support systems allow employees to answer calls and access products/software when working remotely. You can reach our support team by calling 888.430.4489 and choosing option 3. You can also submit a ticket to our support teams here.
- Has TrueCommerce’s product/software functionality been impacted by the pandemic?
No. Our cloud-based software enables easy remote management and has continued to be fully operational throughout the pandemic.
- Are TrueComemerce System Operations Continuing to Operate at Capacity?
Yes. We’ve worked with our data center providers to ensure ongoing business continuity plans. All data centers are being managed according to local health directives, either on site or remotely.
Resources for Businesses Impacted by COVID-19