Online Storefront Management that Puts You in Control

The TrueCommerce Nexternal eCommerce Platform provides an array of CRM (Customer Relationship Management) capabilities that allow merchants to efficiently keep track of and follow up with both existing and prospective customers. In addition, we offer a turnkey integration with industry leader SalesForce.com to synchronize both contacts as well as closed/won opportunities. These features enable merchants of all sizes to effectively document sales activities while minimizing or even eliminating their dependence on 3rd party CRM applications.

Key Features Include: 

  • Merchant can record and time stamp customer activities
  • Follow up dates can be set for future correspondence
  • Customer ownership can be assigned to individual users
  • Order and customer visibility to users can be limited by ownership
  • "Today" feature provides daily list of customers to be contacted
  • Mail wizard can be used for targeted marketing emails
  • Record internal comments at both customer and order level
  • Powerful customer and order history search
  • Salesforce.com integration

“TrueCommerce Nexternal is an incredible tool in our quest to be more attentive to our customers and their purchasing habits. Our ability to offer targeted products and price points to specific fans provided a massive impact and created a pathway to exponential growth. Additionally, the back end customer reporting allows for insightful and accurate strategies when planning and executing our traditional media campaigns.”

Russell Dayvault
Orlando City Soccer Club

CTA

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