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Customer Success Manager
THE COMPANY
Are you ready to play a key role in creating valuable and engaging relations with our clients? Are you driven by establishing a great client experience together with the rest of the organization?
If so, an exciting opportunity awaits you at TrueCommerce as we are currently seeking a proactive and talented individual to join our team in Birkerød as our new Customer Success Manager (CSM).
About Us
We’re integration specialists. Our mission is to help our clients realize their potential and enable them to do business in every direction.
We revolutionize trading partner connectivity by linking suppliers, retailers and end consumers in one global commerce network. With our flexible, integrated and fully managed service solutions, customers of any size can easily connect with any trading partner while enjoying the peace of mind of a proven service platform that reliably handles tens of millions of transactions annually without the need for any customer interaction.
Established for over 20 years, we’ve grown exponentially in Europe and the United States through the provision of our customer-centric market leading service. As a fast-growing technology business, boasting many household names amongst our expanding global customer base, we are looking to continue our growth by recruiting talented professionals who are eager to develop their skills within a friendly and motivational work environment.
THE ROLE
TrueCommerce is currently looking for a Customer Success Manager, who wants to be in a dynamic and ambitious environment, to be a point of contact and nurture longterm relationships with our most prestigious customers while working closely with all operations teams within TrueCommerce and reporting to the Customer Support Department.
This is an exciting opportunity to join a growing and successful organization that is looking to train and develop the right individual. You will have the opportunity to learn how the business works as well as get involved in project work and interact with customers.
Therefore, it is highly important that excellent interpersonal skills are combined with a methodical approach. We are looking for a confident and visible Customer Success Manager who can motivate, be resilient, and enthusiastic about achieving success to deliver TrueCommerce definitions of excellence.
The key to the success of this role will be the ability to communicate effectively with users of varying technical abilities. You will need to use your knowledge to support users and ensure confidence with the systems.
THE PERSON
The successful candidate will be eager to learn new skills and demonstrate the following:
- Excellent listening, written and verbal communications
- Strong people-management skills
- Ability to work on own initiative and as part of a team
- Ability to negotiate between departments and clients
- Structured with good time management skills
- A genuine interest in working with and helping clients
- Dedication to an excellent client service experience
- Excellent supply chain knowledge
- High motivation and empathy that is both collaborative and directive when required.
- Building and managing lasting customer relationships and the ability to represent TrueCommerce to customers
- Building internal network opportunities
- Ability to build and deliver presentations
- Fluent in Danish and English is required. German is most welcome as an additional language
Key Duties To Be Performed
- Managing several relationships between TrueCommerce, the Client and trading partners
- Hosting and conducting weekly service review meetings
- Creating service reports
- Dealing with customer escalations
- Coordinating multiple resources from multiple teams to meet your customer’s needs
TrueCommerce is looking for motivated candidates who are looking to progress within the company and develop themselves professionally. There is the opportunity within the business to move into other teams and further your career should you demonstrate the capability and enthusiasm.
WE OFFER:
In addition to a great job in a global company with 1100+ motivated colleagues, we are an informal organization with a large degree of freedom. You will find a strong social culture with activities and events. We offer a delicious lunch and free fruit as well as a good pension scheme, health insurance and bonus scheme. We are very aware that we also have a life “outside of work”.
?You don’t get extra points for being the last man/woman in the office every day.
Your team and the rest of TrueCommerce are excited about you joining our ambitious growth, so be sure to submit your application today!
If you have further questions about the position, you are welcome to contact Britt Rønberg at [email protected].