{"id":35215,"date":"2025-12-15T22:10:06","date_gmt":"2025-12-15T22:10:06","guid":{"rendered":"https:\/\/www.truecommerce.com\/contact\/support\/"},"modified":"2026-06-21T02:33:35","modified_gmt":"2026-06-21T02:33:35","slug":"support","status":"publish","type":"page","link":"https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

small-header TrueCommerce Support Get in contact with our support team If you need help, there are several ways to get in touch with our support team. You can reach us through our platform or contact us by email or phone. All the details are listed below. Not a customer? Speak with Sales accordion Support Portal and Emails Here you can find the contact information for each of our regions. The easiest way to submit a case is via our Support Portal. manual United Kingdom and Ireland OneTime UKI: onetime-servicedeskUK@truecommerce.com
\nAtlas MX \/ Matrix: techsupport@truecommerce.com
\nOrbit: ORBIT-gxssupport@truecommerce.com
\nFusion: iesupport@truecommerce.com
\nNetalogue: https:\/\/netalogue.support\/ manual Denmark OneTime DK: onetime-servicedeskDK@truecommerce.com
\neBroker: servicedesk@truecommerce.com manual Germany and Central Europe OneTime DE: onetime-servicedeskDE@truecommerce.com
\nB2B On Premise and B2B Cloud: supportgermany@truecommerce.com manual Submit A Case Through The Support Portal Need help from our service desk? We\u2019ve got you covered 24\/7\/365. If you\u2019re an active TrueCommerce customer, you can create or manage support tickets through the Account Management Portal in the Foundry Platform.
\nIf you do not yet have access to the platform, please send an email to: servicedesk@truecommerce.com accordion Phone numbers for support If you have a critical or time-sensitive issue, you are also welcome to call our support team. manual United Kingdom and Ireland EDI Platform: +44 (0) 345 643 6600
\nNetalogue: +44 24 75380000 manual Denmark All platforms: +45 4582 1777 manual Germany and Central Europe OneTime DE: +0044 345 351 3690
\nB2B On Premise and B2B Cloud:+49 (0)89 453040-0 manual North America Call our TrueCommerce technical support team at +1-888-430-4489, and select Option 3 for Support. For routine questions, submitting a case is the fastest way to get help. text_media image left TrueCommerce University
\nLooking for ongoing education? TrueCommerce University is your go-to learning center for product knowledge and skill-building. It offers interactive and on-demand training on all our products, from EDI integration to advanced platform workflows. Perfect for new users and experienced pros alike.
\nTrueCommerce University TrueCommerce Support Page_TrueCommerce University Image_GI-167890561 TrueCommerce-Support-Page_TrueCommerce-University-Image_GI-167890561.jpeg truecommerce-support-page_truecommerce-university-image_gi-167890561-2 inherit 2025-12-15 22:32:21 2025-12-15 22:32:21 image\/jpeg image jpeg<\/p>\n","protected":false},"excerpt":{"rendered":"

small-header TrueCommerce Support Get in contact with our support team If you need help, there are several ways to get in touch with our support team. You can reach us through our platform or contact us by email or phone. All the details are listed below. Not a customer? Speak with Sales accordion Support Portal […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3916,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-35215","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTrueCommerce Support | Find Customer Service Contacts<\/title>\n<meta name=\"description\" content=\"Reach us through our platforms or contact us by email or phone. Our dedicated customer care team is standing by and ready to help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Reach us through our platforms or contact us by email or phone. Our dedicated customer care team is standing by and ready to help.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"TrueCommerce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TrueCommerce\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-21T02:33:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.truecommerce.com\/wp-content\/uploads\/2026\/03\/LinkedIn_Personal-Profile_Dark_1584x396px_WithLogo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1584\" \/>\n\t<meta property=\"og:image:height\" content=\"396\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@TrueCommerce\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/contact\\\/support\\\/\",\"url\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/contact\\\/support\\\/\",\"name\":\"TrueCommerce Support | Find Customer Service Contacts\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/#website\"},\"datePublished\":\"2025-12-15T22:10:06+00:00\",\"dateModified\":\"2026-06-21T02:33:35+00:00\",\"description\":\"Reach us through our platforms or contact us by email or phone. Our dedicated customer care team is standing by and ready to help.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/contact\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/contact\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/contact\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact Us\",\"item\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/contact\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/#website\",\"url\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/\",\"name\":\"TrueCommerce\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/#organization\",\"name\":\"TrueCommerce\",\"url\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.truecommerce.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Icon_TrueCommerce-Logo_With-Border-and-Background.png\",\"contentUrl\":\"https:\\\/\\\/www.truecommerce.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Icon_TrueCommerce-Logo_With-Border-and-Background.png\",\"width\":1200,\"height\":1200,\"caption\":\"TrueCommerce\"},\"image\":{\"@id\":\"https:\\\/\\\/www.truecommerce.com\\\/en-gb\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/TrueCommerce\",\"https:\\\/\\\/x.com\\\/TrueCommerce\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/truecommerce\",\"https:\\\/\\\/www.instagram.com\\\/truecommerce\\\/\"],\"description\":\"At TrueCommerce, we help businesses connect, automate, and grow, faster. Our mission is to drive customer success through innovation, speed, and a seamless, end-to-end experience.\",\"legalName\":\"TrueCommerce\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"TrueCommerce Support | Find Customer Service Contacts","description":"Reach us through our platforms or contact us by email or phone. Our dedicated customer care team is standing by and ready to help.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/","og_locale":"en_GB","og_type":"article","og_title":"Support","og_description":"Reach us through our platforms or contact us by email or phone. Our dedicated customer care team is standing by and ready to help.","og_url":"https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/","og_site_name":"TrueCommerce","article_publisher":"https:\/\/www.facebook.com\/TrueCommerce","article_modified_time":"2026-06-21T02:33:35+00:00","og_image":[{"width":1584,"height":396,"url":"https:\/\/www.truecommerce.com\/wp-content\/uploads\/2026\/03\/LinkedIn_Personal-Profile_Dark_1584x396px_WithLogo.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@TrueCommerce","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/","url":"https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/","name":"TrueCommerce Support | Find Customer Service Contacts","isPartOf":{"@id":"https:\/\/www.truecommerce.com\/en-gb\/#website"},"datePublished":"2025-12-15T22:10:06+00:00","dateModified":"2026-06-21T02:33:35+00:00","description":"Reach us through our platforms or contact us by email or phone. Our dedicated customer care team is standing by and ready to help.","breadcrumb":{"@id":"https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.truecommerce.com\/en-gb\/contact\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.truecommerce.com\/en-gb\/"},{"@type":"ListItem","position":2,"name":"Contact Us","item":"https:\/\/www.truecommerce.com\/en-gb\/contact\/"},{"@type":"ListItem","position":3,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/www.truecommerce.com\/en-gb\/#website","url":"https:\/\/www.truecommerce.com\/en-gb\/","name":"TrueCommerce","description":"","publisher":{"@id":"https:\/\/www.truecommerce.com\/en-gb\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.truecommerce.com\/en-gb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.truecommerce.com\/en-gb\/#organization","name":"TrueCommerce","url":"https:\/\/www.truecommerce.com\/en-gb\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.truecommerce.com\/en-gb\/#\/schema\/logo\/image\/","url":"https:\/\/www.truecommerce.com\/wp-content\/uploads\/2025\/12\/Icon_TrueCommerce-Logo_With-Border-and-Background.png","contentUrl":"https:\/\/www.truecommerce.com\/wp-content\/uploads\/2025\/12\/Icon_TrueCommerce-Logo_With-Border-and-Background.png","width":1200,"height":1200,"caption":"TrueCommerce"},"image":{"@id":"https:\/\/www.truecommerce.com\/en-gb\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TrueCommerce","https:\/\/x.com\/TrueCommerce","https:\/\/www.linkedin.com\/company\/truecommerce","https:\/\/www.instagram.com\/truecommerce\/"],"description":"At TrueCommerce, we help businesses connect, automate, and grow, faster. Our mission is to drive customer success through innovation, speed, and a seamless, end-to-end experience.","legalName":"TrueCommerce"}]}},"_links":{"self":[{"href":"https:\/\/www.truecommerce.com\/en-gb\/wp-json\/wp\/v2\/pages\/35215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.truecommerce.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.truecommerce.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.truecommerce.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.truecommerce.com\/en-gb\/wp-json\/wp\/v2\/comments?post=35215"}],"version-history":[{"count":0,"href":"https:\/\/www.truecommerce.com\/en-gb\/wp-json\/wp\/v2\/pages\/35215\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.truecommerce.com\/en-gb\/wp-json\/wp\/v2\/pages\/3916"}],"wp:attachment":[{"href":"https:\/\/www.truecommerce.com\/en-gb\/wp-json\/wp\/v2\/media?parent=35215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}