“We were looking to move our EDI and Order Management operation to a fully managed service to support the next phase of our plan for further growth and chose them for their tried and tested, comprehensive and cost efficient solution.”
Jane Mackenzie
Head of European IT
Accolade Wines
“The TrueCommerce helpdesk has provided a quality and timely level of service, confirming receipt of daily transmissions and providing Early Warning Notifications when appropriate. All issues reported to the helpdesk have been investigated and responded to rapidly enabling fault resolution to be progressed ASAP. The helpdesk team have also always been courteous, helpful and patient when dealing with both issues and general queries and are happy to assist where they are able.”
- Angela Silva
Head of Electronic Trading - Personal Lines
AXA Insurance
“TrueCommercehave made it easy for us to trade electronically with our customers. They take care of all the transactions and seamlessly on-board new customers without tying up internal resources, allowing my team to re-focus on their core role.”
Richard Evans
Head of IT & Customer Contact
Bristan
“We are delighted with the time savings and improved accuracy that we have achieved since we moved to TrueCommerce. Our merchandising team is more efficient as they no longer need to print purchase orders, less time is spent receipting stock in our distribution centre and we’ve seen a reduction in the number of invoice matching errors.”
Craig Wheeler
Operations Director
Feelunique
“Notre ancienne solution n’offrait pas la flexibilité requise pour satisfaire aux nouveaux besoins des clients ni ne permettait de gérer facilement les exigences non normatives ou les nouvelles technologies. De fait, s’adapter à l’évolution des besoins ou intégrer de nouveaux clients demandait un temps considérable. Avec la solution OneTime™ nous pouvons apporter une réponse rapide et efficace aux exigences clients, le tout sans mobiliser notre équipe informatique.”
Trevor Austin
Directeur informatique
Hozelock
“Nous savions ce que nous voulions, mais ne pouvions y parvenir seuls. Nous avions besoin d’un système fluide nous permettant d’émettre nos commandes par voie électronique et de connaître leur date de livraison. Nous souhaitions en parallèle pouvoir suivre la performance de nos fournisseurs au regard de leurs engagements.”
Stephen Bacon
Directeur de la chaîne logistique
Jewson
“We decided to move all of our EDI capability on to one platform, as we wanted an outsourced solution with a proven track record of connecting with our customers. TrueCommerce’s managed service came highly recommended to us and their competitive, fixed annual price sealed the deal.”
Martin Bentley
Director of IT & Communications
John Guest Ltd