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Voice of the Customer: A Conversation with Walgreens on VMI

Representatives from Consumer Packaged Goods (CPG) suppliers attending the TrueCommerce Datalliance VMI Forum had a unique opportunity to interact with the Walgreens Director of Supply Chain Collaboration & Development, Laura York.

In a very enlightening small-group session, Ms. York shared perspectives on the role of VMI in transforming the Walgreens supply chain over the next few years to help achieve the vision of being “the #1 patient and customer driven supply chain in the world through segmentation and agility.” She emphasized that, in order to deliver extraordinary customer care with the right products and solutions in every community, Walgreens requires relentless focus on product availability, inventory productivity and cost productivity. She also said that Walgreens will be transforming their approach to DC operations and virtually all of their own internal systems over the next few years to help achieve that transformation.

“We actually did value-stream mapping with a supplier and identified the time and effort required by both parties in a non-VMI relationship. From that study, we saw what a great opportunity there is to eliminate unnecessary time (up to 1.5 days of processing) using VMI.”

Laura York
Walgreens Director of Supply Chain Collaboration & Development

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