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Objective

Accommodate customer requests for next day delivery of their wine orders at an affordable price

Solution

Lewis Cellars uses TrueCommerce Nexternal’s omnichannel platform to handle and
fulfill all their online orders, tasting room orders, and phone orders

Benefits

  • Improve customer satisfaction with auto-generated order shipment emails that go directly to their customers with tracking information
  • Significant time savings by being able to print GSO shipping labels directly from TrueCommerce Nexternal  
  • Reporting feature tracks detailed sales data providing greater operational visibility into the health of the business and allowing for improved customer personalization services

"TrueCommerce Nexternal is providing a virtual storefront that complements and enhances our brand and identity as an ultra-premium winery."

Dennis Bell
President of Lewis Cellars

 

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