Implementation Consultant

THE COMPANY
We’re integration specialists. Our mission is to help our clients realise their potential and enable them to do business in every direction.

We revolutionise trading partner connectivity by linking suppliers, retailers and end consumers in one global commerce network. With our flexible, integrated and fully managed service solutions, customers of any size can easily connect with any trading partner while enjoying the peace of mind of a proven service platform that reliably handles tens of millions of transactions annually without the need for any customer interaction.

Established for over 20 years, we’ve grown exponentially in Europe and the United States through the provision of our customer-centric market leading service. As a fast-growing technology business, boasting many household names amongst our expanding global customer base, we are looking to continue our growth by recruiting talented professionals who are eager to develop their skills within a friendly and motivational work environment.

THE ROLE

You will be responsible for ensuring that TrueCommerce software implementations are proactively coordinated, planned, managed, and delivered in accordance with company implementation best practices and methodologies.

You will work directly with clients over the whole project lifecycle, guiding them and their trading partners through the implementation of TrueCommerce services, from initial contact to the transfer to our managed service team.

A competitive salary is offered together with a comprehensive benefits package, including life assurance, long term sickness cover and private medical insurance. All offices have free on-site parking.

TrueCommerce appreciates that people need to strike a work/life balance and we try to accommodate flexibility within the work environment.

We have UK offices in Coventry, Wigan and Exeter and applications will be considered from candidates able to work from any of the UK offices.

THE PERSON

You must be extremely customer-oriented and be able to demonstrate full accountability; owning responsibility for the overall success of TrueCommerce implementations. You will need the skills and know-how to work cross-functionally across teams and possess concise and diplomatic written and verbal communication skills.

You will be an experienced EDI professional from either a support or an implementation background. You could have gained this experience in a company in-house EDI team or working for an EDI service provider.

You will possess a methodical and analytical approach and be used to meeting deadlines and working on multiple concurrent projects.

Continual improvement is a key part of the implementation process and the ability to demonstrate an eye for process improvement will be a clear advantage.

Essential Skills

• Experience with Electronic Data Interchange (EDI) standards such as TRADACOMS, EDIFACT, X12 and/or file formats such as XML or CSV.
• Ability to organise projects and work to deadlines.
• Working with customers and projects or varying sizes and complexity.
• Good overall computing skills and troubleshooting foundation.
• The ability to interact with key stakeholders and manage customer concerns and escalations.

Desired Optional Skills

• Entry Level SQL Administration
• Understanding of XPATH

KEY DUTIES TO BE PERFORMED

• Defining and agreeing on an EDI solution that meets both the needs of the clients and the requirements of the contract.
• Configuring the TrueCommerce solution and working with the client and working with the client and other internal teams to implement the solution
• Working with our clients to develop test plans to ensure that the solution meets their business needs.
• Defining and specifying any bespoke changes that form part of the agreed solution.
• Configuring the client and trading partner connections within the TrueCommerce Application and external communication methods (e.g. VAN, SFTP, AS2, HTTPS, APIs)
• Liaising with client and trading partner technical teams to test EDI messages
• Producing weekly reports for project managers and/or clients
• Providing training and documentation to our managed service team and our clients
• Performing other related duties to meet the needs of TrueCommerce, clients and trading partners
• Support the continuous improvement of True Commerce’s Add-On methodology through feedback and innovation.

Before making an offer, TrueCommerce may carry out a criminal record check against you. Using criminal record checks processed through the Disclosure and Barring Service (DBS), TrueCommerce complies fully with the code of practice and undertakes to treat all applicants for positions fairly.

TrueCommerce undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed.

By continuing with your application, you are giving us permission to carry out this check.

To apply for this role, please click here