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Graham Group Customer Case Study

Success Stories

Accurate supplier KPI visibility improves On Time & In Full performance by 23%


Graham made it a major business objective to improve the efficiency and effectiveness of their supply chain, by getting all of their suppliers to work ‘smarter’. The Internet was identified as the ideal mechanism to share common real-time information with their suppliers and hence increase profitability by reducing cost and waste.

The Solution

Graham implemented TrueCommerce's On Demand Electronic Trading Solution, via a OneTime™ connection across the group to electronically connect its 250 branches and 130 suppliers. The solution established an electronic supply network linking remote business systems across branches and suppliers enabling the delivery of its five key transactions; Purchase Orders, Invoices, Order acknowledgements, Advance Shipment Notices and Goods Receipt Notes.


Over 230 branches are connected to TrueCommerce and 130 of its preferred suppliers. Nearly 400,000 orders and 2,000,000 order lines are processed electronically though the system, equating to 96% of total order volume, which has significantly reduced manual effort.

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