Customer Facing EDI

TrueCommerce Customer Facing EDI Solution

Automate the processing of orders and delivery of invoices with 24/7 regional support from our EDI managed service team

Accelerating business performance

Although many companies have successfully traded electronically with their customers for a number of years their EDI solutions are often unable to meet the challenges of new, larger and more complex requirements.

The TrueCommerce customer facing EDI solution delivers a full and comprehensive set of features supported by 24/7 access to our dedicated managed service team. This advanced toolset allows you to automate the processing of orders and delivery of invoices (and other key business documents) enabling your business to grow with the confidence that your EDI solution is fully scalable to meet your company’s evolving needs.

Who is it for?

Our customer facing EDI solution is targeted at businesses with multiple trading partners exchanging one or more document types. It is not only for those experienced in EDI, but also those many organisations which, for a variety of reasons, have not fully embraced the advantages of EDI.

Whatever the size or complexity of your business TrueCommerce can help you trade via EDI with your customers. Our EDI solution is fully scalable - from deep EDI integration with your ERP system, automating the flow of information between you and your customers, to simple web EDI using a web browser, for companies who need to trade with customers via EDI but are unable to interface with their back office systems.

What does it do?

The TrueCommerce customer facing EDI managed service helps you save time and money by automating the exchange of documents between your organisation’s systems and those of your customers. Once set up, the solution will run seamlessly in the background, sending and receiving electronic documents and translating the data for onwards transmission into your back office systems.

Most importantly with the TrueCommerce managed service team look after the day-to-day running of EDI the solution enables often scarce internal IT resource to be redeployed to more value-added activities.

How is it different?

The TrueCommerce EDI solution stands out from the crowd, with its powerful combination of easy-to-use but feature rich functionality and dedicated, unrivalled service from our implementation and managed service teams, which allows your internal IT resources to focus on other key initiatives.

Integration, visibility and order management come together to form a complete and flexible EDI solution which automates the movement of data throughout your business. TrueCommerce enables efficient electronic trading through its global trading partner network, whilst ensuring the exchange of documents is not restricted by format or accessibility.

With some of the most important transactions in the business being handled by the TrueCommerce platform, internal stakeholders often require live updates to inform them of key events. Live alerts can be set up at any time, based on specific characteristics or criteria.

The TrueCommerce EDI managed service is fully scalable enabling you to easily trade with both customers and suppliers on one platform. Find out more about our supplier enablement solution.

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Managed Service

As a fully managed service, those outsourcing to TrueCommerce are free from the burden and risks associated with technical issues, maintenance costs and the need to keep abreast of advancing technology.

Once the implementation process is completed by our dedicated team of implementation and on-boarding specialists, the TrueCommerce EDI managed service team will look after the day to day running of EDI on your behalf. We pro-actively monitor the TrueCommerce platform for message validation errors and if an immediate fix is not possible, a managed service representative will contact you and manage the issue through to resolution.

The managed service team have in-depth knowledge of individual client implementations, as well as the EDI standards and formats in your country and are therefore able to resolve any issues you may have quickly and easily enabling you to focus on your core business.

Click here to discover the further benefits of our EDI managed service.