TrueCommerce offers a premium level of dedicated support, specifically for clients who want support above and beyond our ‘best-in-class’ standard support service.
“Despite being very happy with the TrueCommerce EDI managed service, our new EDI connections
were still being delayed due to our IT department needing to focus on live IT issues in other areas
of the business. We subsequently made the decision to upgrade to TrueCommerce’s Platinum Support Service,
which includes a dedicated Customer Success Manager who manages additional processes on our behalf.
This additional level of support has allowed us to trade electronically with more of our customers,
whilst maximising the level of service we provide.”
Neville Billingham, IT Technical Specialist at IBP Group
Get more supported
Download the Platinum Support Service Datasheet to find out how our premium level of service can enhance your business operations and trading partner relationships.