TrueCommerce offers a premium level of dedicated support, specifically for clients who want support above and beyond our ‘best-in-class’ standard support service.

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Maximise your EDI investment with your own Customer Success Manager

Optimise your EDI solution and maximise your EDI investment with access to your own dedicated Customer Success Manager, who will act as your primary advisor, assisting you in resolving or escalating issues.

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Improve your team’s knowledge with comprehensive staff training

With our remote training sessions (four per month) new staff can quickly and easily get up to speed with your system and learn best practices for daily operations, such as setting up new trading partners or solving common issues.


“Despite being very happy with the TrueCommerce EDI managed service, our new EDI connections
were still being delayed due to our IT department needing to focus on live IT issues in other areas
of the business. We subsequently made the decision to upgrade to TrueCommerce’s Platinum Support Service,
which includes a dedicated Customer Success Manager who manages additional processes on our behalf.
This additional level of support has allowed us to trade electronically with more of our customers,
whilst maximising the level of service we provide.”

Neville Billingham, IT Technical Specialist at IBP Group

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Improve operational efficiencies with regular account reviews

Ensure your organisation is following best practices with Quarterly Account Wellness Checks (QWC’s) and an Annual Product Optimisation Review.


Get more supported

Download the Platinum Support Service Datasheet to find out how our premium level of service can enhance your business operations and trading partner relationships.

Download Datasheet


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