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Platinum Support Service
A premium level of support for all your business needs. Be more supported with the TrueCommerce Platinum Support Service
TrueCommerce offers a premium level of dedicated support, specifically for clients who want support above and beyond our ‘best-in-class’ standard support service.
Maximise your EDI investment with your own Customer Success Manager
Optimise your EDI solution and maximise your EDI investment with access to your own dedicated Customer Success Manager, who will act as your primary advisor, assisting you in resolving or escalating issues.
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Your Customer Success Manager will have an in-depth understanding of your organisation, business processes and EDI environment. They will proactively address issues or inefficiencies in your EDI environment and associated business processes before they require a support call, improving efficiency, adding value and enhancing your business operations and trading partner relationships.
Improve your team’s knowledge with comprehensive staff training
With our remote training sessions (four per month) new staff can quickly and easily get up to speed with your system and learn best practices for daily operations, such as setting up new trading partners or solving common issues.
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Your more experienced employees can also receive ongoing training to ensure you continue to get the most out of your EDI solution and maximise the return on your investment.
Improve operational efficiencies with regular account reviews
Ensure your organisation is following best practices with Quarterly Account Wellness Checks (QWC’s) and an Annual Product Optimisation Review.
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Conducted by your Customer Success Manager, you will receive recommendations that will enable you to save time, reduce errors and ultimately maximise the benefits of your solution. For example, it may be that you are still conducting manual processes that can be automated or there may be advanced features and capabilities, add-on products and services that could benefit your organisation.
