Wavin: EDI Case Study


Building broader EDI capability

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Picture this… the UK’s leading supplier of water management, plumbing, heating and drainage systems for the Building, Construction and Utilities markets. Your product portfolio includes well-known brands such as OSMA, Hepworth, Hep2O, Thermoboard, Intesio and Certus. You were early adopters of electronic trading technology and so are fully aware of the many benefits that come from automating the exchange of transactional documents, such as orders, invoices, credits, ASNs, remittances, statements and order acknowledgements

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But, following the acquisition of Hepworth Building Products and the subsequent merger with Wavin in the UK, you’re faced with the need to merge separate customer facing EDI systems or find an alternative solution. After careful analysis of the costs and options available – and taking into account the amount of work required to combine the two systems – you decide to look for a new solution. Maintaining continuity of an error-free service for customers was essential, so ensuring that a robust, secure and cost-effective solution is found becomes the focus.

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So, after evaluating your options you choose to outsource to TrueCommerce’s fully managed service. Your experience of trading with Saint-Gobain through the TrueCommerce EDI platform as well as our excellent credentials and a firm foothold in the Building sector gave you the peace of mind that you were in safe hands. With most of your customers already using TrueCommerce you are confident you’ve made the right decision. In addition, a cost-benefit analysis gives you a one year payback on the cost of implementation.

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Now, you’re benefiting from a single EDI system that seamlessly integrates into your ERP system. You process 84 per cent of order lines electronically via the TrueCommerce platform, with the potential to easily extend the functionality to new customers as and when required. Your integrated EDI solution has reduced the costs and complexity of running two systems and enabled you to gain far greater visibility and control over the customer facing side of your supply chain, giving you the agility to respond quickly and efficiently to customer demands.

„TrueCommerce have made it easy for us to trade electronically with our customers. They take care of all the transactions and seamlessly on-board new customers without tying up internal resources, allowing my team to re-focus on their core role.“

Chris Mallabone, IT Applications Manager, Wavin