lock_person Logins arrow_forward Service & Support arrow_forward Partner Program
chevron_right Contact Us chevron_right Support

TrueCommerce Support

Get in contact with our support team

If you need help, there are several ways to get in touch with our support team. You can reach us through our platform or contact us by email or phone. All the details are listed below.

Not a customer? Speak with Sales

Support Portal and Emails

Here you can find the contact information for each of our regions. The easiest way to submit a case is via our Support Portal.

Need help from our service desk? We’ve got you covered 24/7/365. If you’re an active TrueCommerce customer, you can create or manage support tickets through the Account Management Portal in the Foundry Platform.

If you do not yet have access to the platform, please send an email to: [email protected]

Phone numbers for support

If you have a critical or time-sensitive issue, you are also welcome to call our support team.

  • EDI Platform: +44 (0) 345 643 6600
  • Netalogue: +44 24 75380000
  • All platforms: +45 4582 1777
  • OneTime DE: +49 (0)89 541969-02
  • B2B On Premise and B2B Cloud: +49 (0)89 453040-56

Call our TrueCommerce technical support team at +1-888-430-4489, and select Option 3 for Support. For routine questions, submitting a case is the fastest way to get help.