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TrueCommerce Support

Get in contact with our support team

If you need TrueCommerce support, there are several ways to get in touch. You can reach us via our support portal, by email, or by phone, with contact details for each region listed below.

Not a customer? Speak with Sales

Support Portal and Emails

The easiest way to get TrueCommerce support is via our Support Portal, where you can submit and track cases 24/7. Regional email addresses are also listed below.

Need help from our service desk? We’ve got you covered 24/7/365. If you’re an active TrueCommerce customer, you can create or manage support tickets through the Account Management Portal in the Foundry Platform.

If you do not yet have access to the platform, please send an email to: [email protected]

Phone numbers for support

If you have a critical or time-sensitive issue, you are also welcome to call our support team.

  • EDI Platform: +44 (0) 345 643 6600
  • Netalogue: +44 24 75380000
  • All platforms: +45 4582 1777
  • OneTime DE: +0044 345 351 3690
  • B2B On Premise and B2B Cloud:+49 (0)89 453040-0

Call our TrueCommerce technical support team at +1-888-430-4489, and select Option 3 for Support. For routine questions, submitting a case is the fastest way to get help.