Privacy Policy

True Commerce, Inc. Privacy Statement

TrueCommerce Privacy Policy. Your use of this Web site implies your consent to these Terms. TrueCommerce reserves the right to modify these Terms at any time.

Last modified: November 12, 2017

TrueCommerce, Inc. (“TrueCommerce”, “we”, “us”) has created this Privacy Statement to explain the types of personal data TrueCommerce collects as you navigate our TrueCommerce website (the “Website”) and use our services (the “Services”), and how that information will be used and disclosed. TrueCommerce will be what is known as the “Controller” of the personal data you provide to us.

Please read this Privacy Statement carefully. By using the Website, you agree to the terms of this Privacy Statement. If you do not agree with the terms of this Privacy Statement, please do not use the Website or the Services.

Information Collection

Personal Data

Although most areas of the Website can be accessed without submitting any information that personally identifies you, some areas require certain personal data from you (“Personal Data”) in order to provide our Services, including support and training services. This Personal Data may include your name, email address, mailing address and phone number.

Aggregate Information

When visiting our Website, we track the referring URL (the webpage you left before coming to TrueCommerce) and the pages, links, and graphics of the Website that you visit. This allows us to compile aggregate statistics about the Website’s usage and allows us to gauge the popularity and effectiveness of specific webpages and any promotional programs we may be running. This information is gathered globally and is not personally identifiable.

Some of your browsing sessions may be translated into information that helps website designers make websites easier to use and simpler to navigate. If you would like to disable this tracking, please click here:

Use of Personal Data

We use your Personal Data to provide the Services to you, to understand usage of the Services so that we can make improvements to the Services, to provide relevant marketing messages to you in connection with your use of the Services, to analyze in an effort to better understand our products, services and business in general, and to understand your behavior and preferences so we can offer additional products, services and other opportunities that we believe will be of value to you.

Disclosure of Personal Data

We may disclose your Personal Data:
  • To our affiliates that provide services to us.
  • To our service providers that help us provide the Services (e.g., payment processors, etc.). These other entities may use and disclose information as provided in this Privacy Statement.
  • If compelled to in connection with a legal or regulatory proceeding, or in connection with enforcing our rights or defending ourselves in a legal or regulatory process.
  • to other third parties, but only if you consent to our doing so, in which case we will limit our disclosure and the use of your Personal Data only to the purposes for which we obtain your consent. If we disclose your Personal Data to a third party with your consent, then your Personal Data will become subject to the privacy policy or other privacy commitments, if any, of that third party. It is your responsibility to understand the third party’s privacy policy or other privacy commitments.

  • Behavioral Advertising Networks

    We use third-party advertising companies to serve ads to you on other websites after you visit the Website. These advertising companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here:


    To make this site work properly, we sometimes place small data files called cookies on your device.

    What are cookies?

    A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, and font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

    How do we use cookies?

    A number of our pages use cookies to:
  • remember your display preferences, such as contrast color settings or font size
  • remember if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • remember if you have agreed (or not) to our use of cookies on the Website
  • help the performance of the Website
  • anonymously provide us with analytics with respect to the overall usage and traffic on the Website
  • track your first visit to the Website and the number of times you’ve visited the Website
  • track how you reached the Website
  • track the number of pages on the Website that you visited
  • personalize the content you see on the Website

  • Also, some videos embedded in pages on the Website use a cookie to anonymously gather statistics on how you got there and what videos you visited.

    Enabling these cookies is not strictly necessary for the Website to work but it will provide you with a better browsing experience. You can delete or block these cookies as allowed by your browser, but if you do that some features of this site may not work as intended.

    Do we use other cookies?

    Some of our pages or subsites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. You may be asked for your agreement to store these cookies.

    How to control cookies

    You can control and/or delete cookies as allowed by your browser - for details, see You can delete cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website and some services and functionalities may not work.

    Retention of Personal Data

    We will retain your Personal Data for so long as necessary to meet our business needs and to comply with applicable legal and regulatory requirements. Your Personal Data is primarily stored in digital media, and when we no longer need to retain your Personal Data we will dispose of your Personal Data, whether stored in digital media or in hard copies, in a secure manner.

    Access to, and Correction Of, Personal Data

    We limit access to your Personal Data to people and entities that have a need to use your information for our business purposes.

    You may access some items of Personal Data through your account profile, as well as change or correct those items of Personal Data through your account profile. You may request access to additional Personal Data that is not available via your account profile, or request to correct or amend any Personal Data that is inaccurate or incomplete, by contacting us through the contact information in the “Contact Us” section, below.

    If you have submitted Personal Data to TrueCommerce and would like that information deleted from our records, please contact us at You can also contact us at this email if you have a complaint about how we have handled your personal data. If you are not satisfied with our response, or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office

    Transfer of Personal Data

    We reserve the right to transfer all Personal Data in our possession to a successor organization in connection with a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets. Subject to legal requirements, the use and disclosure of all Personal Data will be subject to this Privacy Statement, or to a new privacy policy, so long as you are given notice of the new policy and provided with the opportunity to opt-out of it.

    Data Security

    We incorporate commercially reasonable technical, organizational and administrative safeguards to help protect and secure your Personal Data, and require our service providers to do the same. However, you must understand that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and your use of the Services and Website is at your own risk.

    No Use by Children

    The Website and Services may be used only by adults who are a United States resident and of sufficient age and otherwise able to enter into a legally binding contract. In no event may the Services be used by a child under the age of 13. If you become aware that a child under the age of 13 has provided us with Personal Data online, we ask that a parent or guardian please contact us.

    International Transfers

    Wherever you use our Website or access our Services, you understand and acknowledge that we may transfer, process, and store information about you in the United States and other countries, both within and outside of the European Economic Area. By providing us with your information, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.

    External Links and Third Party Sites

    The Website contains links to other websites. TrueCommerce is not responsible for the content of these websites or their privacy policies. Linking to a website does not constitute endorsement by TrueCommerce of the sponsors of the website or the products presented on the website. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk and subject to the terms and conditions of use and privacy policies for such websites.

    Changes to this Privacy Statement

    TrueCommerce may amend this Privacy Statement from time-to-time. For material changes to this Statement, TrueCommerce will place a prominent notice on this Website. The date this Privacy Statement was last modified is at the top of this page. Please periodically review this Privacy Statement so that you are familiar with the current Privacy Statement and aware of any changes.

    Contact Us

    If you have any questions, comments or concerns about this Privacy Statement, please contact us by emailing us at or calling us at +44 (0)845 643 6600 .

    You may also reach us by mail to the following address:

    9 & 10 Rowan House
    Westwood Way
    Westwood Business Park
    CV4 8LE