Key Takeaways

  • The customer saved up to 4 hours per day by eliminating manual order processing.
  • TrueCommerce’s integrated EDI solution streamlined order management by connecting directly with their Sage ERP system.
  • The business avoided the need to hire additional staff.
  • A smooth transition process with parallel run testing ensured no outages during implementation.
  • Ongoing support from TrueCommerce consultants helped maintain efficient operations.
  • Improved efficiency allowed internal resources to focus on business growth activities.

About the Customer

Jimmy's Iced Coffee introduced iced coffee to the UK market and began trading in 2011, with Selfridges as its first retail customer. From these early beginnings, the business experienced steady growth and expanded to trade with multiple retailers nationwide.

The Challenge

As the business grew and began working with more retailers, its existing EDI solution became increasingly inefficient. Order processing required manual handling through each customer’s individual portal, which was time-consuming and fragmented. This process took up to four hours per day, placing a significant strain on internal resources and limiting operational efficiency.

The Solution

To address these challenges, the company implemented TrueCommerce’s EDI solution, which integrates directly with its Sage ERP system. This integration streamlined order management by automating previously manual processes. TrueCommerce also provided a structured transition approach, including parallel run testing, ensuring there were no outages during the switch. Following implementation, TrueCommerce consultants continued to deliver ongoing service and support to maintain smooth operations.

Detailed Results & Business Impact

As a result of implementing the integrated EDI solution, the business achieved significant time savings of up to four hours per day, greatly improving operational efficiency. By eliminating manual order processing and integrating systems, the company reduced administrative workload and avoided the need to hire additional staff. This increased efficiency enabled internal teams to redirect their focus toward business growth initiatives, supporting the company’s ongoing expansion and helping it continue building relationships with major retailers.