TrueCommerce is here to support you throughout the COVID-19 pandemic and beyond. On this page, you’ll find the latest TrueCommerce resources to help your business adapt and thrive, and the answers to some of the most common questions we’ve received from our customers. Updates will be made regularly, so please continue to check this page.
A message from our CEO, Mike Cornell
The COVID-19 global pandemic continues to evolve rapidly every day and is impacting millions of businesses both small and large. At TrueCommerce, our goal has always been and continues to be, to help you do business in every direction. In a time when so many of us feel supply chain strains, our commitment to you and our ability to support you is unwavering.
How We Can Help
When one of your sales channels experience an issue, it can be hard to recover. At TrueCommerce, we know how difficult it can be to enter a new sales channel or expand within a channel on your own. Our specialists are here to help you diversify and manage your sales channels, so you can protect your business now, and flourish as we move forward.
With many retailers experiencing unimaginable disruptions to their supply chain and their ability to fulfil and deliver orders, many are increasing the number of drop shipping suppliers they work with to help lighten the load.
We offer support for drop ship suppliers to help them connect with retailers and etailers, meet trading requirements, and increase supply chain collaboration. If you are asked by a retailer to join their drop ship program and pick and deliver stock directly to the consumer on their behalf, TrueCommerce can help get you up and running. Alternatively if you are a retailer who is looking to increase the flexibility and scalability of your supply chain, contact us to find out how we can help.
B2B eCommerce Platform
Developing your own branded webstore can also help your business reduce sales losses during COVID-19, and perhaps even find a new avenue for sales success.
If your orders are typically placed via an account manager or contact centre and you are struggling to capture orders with the lock down restrictions in place, now is the perfect time to launch your online store.
With brick-and-mortar stores closed, many businesses are turning to online marketplaces like Amazon, eBay, and Google to boost sales. Marketplace integrations help you keep your information up-to-date, process orders and deliver them quickly to consumers. If you need to expand your business online, our marketplace integrations make it easy to get up-and-running on Amazon, eBay and hundreds of other online marketplaces.
Collaborative Replenishment / Vendor Managed Inventory (VMI)
Right now, both you and your trading partners may be struggling to manage the new normal. During times like these, integrated VMI enables you to understand demand and inventory trends, prioritise fulfillment based on real-time forecasts, and collaborate with suppliers on changing replenishment needs.
Frequently Asked Questions
- How is TrueCommerce minimising the risk to its employees?
We take employee health and safety very seriously at TrueCommerce. On March 13th, we began encouraging employees to work from home, and on March 20th, we moved all employees globally to work from home. All employees have access to our secure VPN from home. Symptomatic employees are encouraged to seek medical attention and take time off as needed.
- Will I still have access to support services?
Yes, you will still have access to support throughout these uncertain times. Our phone support system allows employees to answer calls and access products/software when working remotely.
- Will product/software functionality be impacted by the pandemic?
No. Because our products are cloud-based, they will continue to be operational and be fully managed remotely.
- Will my projects still move forward?
Yes, all implementations will proceed as scheduled. If you have questions or concerns about your implementation, please reach out to your Implementation Specialist directly.
- Will TrueCommerce system operations continue to operate at capacity?
Yes. We’ve worked with our data center providers to ensure their continuity plans, and they have enabled remote access and management of systems.
- Will your data centers be able to operate?
Our data centers are fully prepared for remote access and control. We are in constant contact with our data centers to ensure continuous service for our customers.