The success of your B2B eCommerce platform relies on providing customers with accurate product data such as descriptions, specifications and images, accurate prices and stock availability. It also relies on the accurate and timely processing of orders placed on the platform and the provision of accurate invoices. Doing so involves the use of many business systems such as enterprise resource planning (ERP), accounting, warehouse management and order processing systems.

B2B eCommerce integration enables your B2B eCommerce platform to be seamlessly integrated with your business systems, automating the exchange of data between the systems.

Removing the need for the manual rekeying of data between your B2B eCommerce solution and your other business systems delivers huge efficiency gains, increases visibility and removes errors caused by manual processes. Integration enables companies to streamline their internal processes and reduce administrative tasks. By avoiding spending time manually rekeying data, companies can ensure they maximise their productivity without increasing their workload.

Some key benefits of B2B eCommerce integration include:

• Increased capacity to scale up operations to handle demand without any extra head count
• Reduce errors by providing customers with faster access to more accurate and coordinated information, including B2B price lists and stock levels
• Leverage the same data and logic contained in your ERP system into a fully synchronised B2B ecommerce webstore or portal
• Save staff costs by removing the number of manual orientated business tasks and redirecting this same resource to more valuable areas of the business.

The TrueCommerce B2B eCommerce platform has comprehensive integration capabilities to enable rapid integration with your other business systems, including your ERP, PIM, accounts, warehouse management and order processing systems.

Not only does deep integration into your internal systems improve efficiencies, it enables your customers to self-service many aspects of their relationship with you, including account finances, returns, back orders, obtaining copy invoices and live statements of account, further increasing efficiencies and reducing your costs, whilst improving customer satisfaction.