IBP Group improves internal efficiencies and delivers greater customer service with TrueCommerce EDI
Leading manufacturer of HVACR fittings and valves increases efficiency and accuracy with integrated EDI.
Manchester & Coventry UK, 24th October 2019 - TrueCommerce, a global provider of trading partner connectivity and integration solutions, announced today that IBP Group, a leading manufacturer of fittings and valves, has increased efficiency, accuracy and customer service since outsourcing EDI to TrueCommerce.
With a heritage that dates back to 1909 and a strong focus on innovation, IBP Group was an early adopter of EDI. However, as the company continued to grow, the management of EDI became unsustainable for its busy IT department and the decision was made to outsource EDI to the experts.
“We recognised the huge efficiency gains that EDI provided, however increasing the number of customers we traded with electronically wasn’t feasible whilst EDI was managed in-house, consequently our customer service teams were having to manually key hundreds of order lines every day.” said Neville Billingham, IT Technical Specialist at IBP Group. “We therefore made the decision to move to the TrueCommerce EDI managed service to allow us to trade electronically with more of our customers, whilst freeing up our IT department to focus on other areas of the business.”
Outsourcing EDI to TrueCommerce has removed the burden from IBP Group’s IT department. With integration into the company’s JD Edwards system and validation rules applied to incoming orders, IBP Group now benefit from a fully automated end-to-end solution for the electronic exchange of trading documents with its customers.
The on-going support and pro-active monitoring of the company’s EDI solution, delivered as standard as part of the TrueCommerce managed service, gives IBP Group the peace of mind that system issues will not affect its operations. IBP Group also benefits from TrueCommerce’s platinum support service, a premium level of dedicated support.
“Despite being very happy with the TrueCommerce EDI managed service, our new EDI connections were still being delayed due to our IT department needing to focus on live IT issues in other areas of the business.” said Neville Billingham, IT Technical Specialist at IBP Group. “We subsequently made the decision to upgrade to TrueCommerce’s Platinum Support Service, which includes a dedicated Customer Success Manager who manages additional processes on our behalf. This additional level of support has allowed us to trade electronically with more of our customers, whilst maximising the level of service we provide.”
“We are delighted that IBP Group continues to benefit from the TrueCommerce EDI managed service and we look forward to continuing to support the company as they inevitably win more new business and have additional EDI requirements.” said Jon Hill, Sales Executive at TrueCommerce.
To learn more about the TrueCommerce EDI managed service, visit https://www.truecommerce.com/uk-en/solutions/edi-managed-service
Director of Marketing
0845 643 6600