To our customers and partners,
The COVID-19 global pandemic continues to evolve rapidly every day and is impacting millions of businesses both small and large. At TrueCommerce, our goal has always been and continues to be, to help you do business in every direction. In a time when so many of us feel supply chain strains, our commitment to you and our ability to support you are unwavering.
Our first priority is the safety of our employees, which is why we are currently operating with a 100% remote workforce. Our employees are equipped with secure VPN access to products and software, as well as Zoom and phone capabilities to ensure that we can address your business needs without disruption.
In response to COVID-19, we have also activated our Business Continuity Plan, designed to help us manage through a variety of business-critical situations to ensure our customers receive the best, uninterrupted service throughout this time of uncertainty. With this plan in place, TrueCommerce can continue to deliver our products and services at normal capacities, and provide ongoing support across all regions. Key facets of our plan include:
- The ongoing offering of customer platforms that are cloud-based and backed by comprehensive business continuity and disaster recovery plans.
- Continued communication and monitoring of all data providers, as well as the establishment of remote access and management for data.
- Open communication with partners and customers, including as-needed updates on business operations.
We don’t know exactly when this pandemic will end, or what the road back to normalcy in the supply chain will look like. But we can say for sure that TrueCommerce will be standing with you each step of the way.