Garador: EDI Case Study


Innovative B2B process delivers improved quality of service to suppliers

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Picture this… you’re the UK’s leading manufacturers of garage doors and accessories and are a part of Europe’s largest garage door manufacturer. Your company’s products are available in builders’ merchants and specialist garage door stockists across the UK. Following requests from the major merchants, you joined an EDI initiative for the automated exchange of invoices and you’ve been electronically processing invoices with your customers for over twelve years..

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But, this was performed by an external software house and the system had significant limitations, and you were challenged with complicated and problematic programming to bring new customers onto the system, often taking months at a time. A further initiative was launched by a key customer, requiring the electronic transfer of both orders and invoices which would have been a lengthy and complicated process for your internal IT team, taking them away from other critical projects.

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So, you implement TrueCommerce’s fully managed B2B electronic trading service to rapidly integrate your business processes with those of your customers. As a result, you have replaced time-intensive order entry and invoice-matching with an integrated solution, to enable an automated and flexible process of exchanging data with your customers.

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Now, you can collaborate with your key customers without the need to install costly and high maintenance software. You’re enjoying an increase in order processing volume by 50%, a 60% reduction in manual order errors and disputes, as well as a significant improvement in invoice matching and cash flow.


“Using TrueCommerce, we have realised a significant reduction in the number of order and invoice problems to resolve and the time taken to deal with any issues; identifying any problems earlier in the cycle and before they impact performance.”

Emma Hannam, Commercial Manager, Garador