Question 1

Which file connection type is most secure for data exchange with EDI partners, SFTP or API?

Accepted Answer

API File Exchange provides enhanced security features, offering encrypted transmissions and better protection for sensitive data, making it an ideal choice for businesses that require a higher level of security for their transactions.

Question 2

Which file connection type is more user-friendly for non-programmers, SFTP or API?

Accepted Answer

If your business lacks in-house programming expertise, SFTP integration is the simpler choice. It requires no API coding—just structured data formatting (e.g., CSV, XML) for smooth transmission. This hassle-free option is ideal for businesses without a dedicated IT team.

Question 3

What business systems can TrueCommerce help me integrate with my ERP?

Accepted Answer

TrueCommerce can connect your entire supply chain! From eCommerce platforms andonline marketplaces, to EDI partners and 3PL systems. You can access and manage all your connections in a centralized platform. With this unified view, you can:

Streamline Order Processing – Eliminate the need to log into multiple systems by managing all orders in one place.
Improve Order Accuracy & Efficiency – Reduce manual entry and errors with automated data exchange.
Scale with Ease – Effortlessly onboard new sales channels and trading partners as your business grows.

Our solution ensures streamlined connectivity between your ERP, trading partners, and eCommerce storefronts so you can focus on growing your business without technical roadblocks.

Question 4

Which file formats can TrueCommerce handle?

Accepted Answer

TrueCommerce supports a wide range of file formats to accommodate various business needs. These include commonly used flat file types such as XML, JSON, CSV and TXT. Our platform is designed to ensure seamless data exchange across multiple file formats, making it flexible for different integration requirements.

Question 5

Who is responsible for hosting the server for the SFTP?

Accepted Answer

For SFTP connections, TrueCommerce is responsible for hosting the server. We do not support connections to self-hosted SFTP servers, as we provide a fully managed, secure hosting environment for all our customers’ file transfer needs. This ensures reliable performance and security for your data exchanges.

Question 6

Are there standards available, or can our custom file layouts be used?

Accepted Answer

TrueCommerce offers predefined standards in various file formats to ensure seamless data integration. However, if your business requires custom file layouts, we can accommodate them. If sample layouts are provided, they can be reviewed to ensure they meet usability and integration requirements, ensuring smooth data exchange across systems.

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