Bunzl: B2B eCommerce Case Study


Utilising the benefits of B2B ecommerce

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Picture this…you are a large multi-national global sourcing and distribution specialist with operations across the Americas, Europe and Asia Pacific. Key to this success is your unique business model that offers significant benefits to your customers, focusing on increasing efficiency and improving competitiveness.

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But, you don’t want to rest on your laurels and you look to build upon the excellent customer experience you have already established. For you, making it simple for your business customers to quickly locate and order the correct product is essential to future growth.

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So, the time was right to find a scalable and sophisticated B2B ecommerce platform that could handle your customers‘ growing requirements and be deployed quickly to well-known national and international clients such as Co-operative, Boots, John Lewis and Nike. After a comprehensive benchmarking exercise, you decide to outsource to TrueCommerce for an advanced ecommerce solution with well-established Sage X3 integration capabilities.

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Now, you have a B2B eCommerce platform that provides you with important differentiators in a competitive online market, having gone live in just 4 months after time of order. You are benefitting from an increase in sales, with more customers consistently placing bigger and repeated orders online and reduced costs, through the automation of sales and customer service functions.

„TrueCommerce helped us deliver value to our customers, whilst remaining open & flexible at all times. The platform was configured to deliver customised solutions for each of our different business offerings without the need to bespoke and all in a timely fashion. The support we received from the TrueCommerce team post go-live was also first-rate.“

Adil Jan, Head of Systems at Bunzl