Today, EDI systems typically provide a platform where customers can access their data and traffic, including an overview of any errors or exceptions.
Modern EDI systems often include processes for handling errors and exceptions. In most cases, TrueCommerce is able to resolve errors or exceptions without the need to involve the customer. If the customer needs to take action, a notification will be sent directly to the customer with details of the action needed.
Examples of errors and exceptions include:
Data that does not comply with requirements
Failure to deliver or receive files
Invalid or missing data
Incorrect formatting
Mandatory fields are not filled out
Many companies face challenges confirming that their daily data transmissions have been successfully received, which can lead to delays and errors in their supply chain processes. Solutions that provide reliable acknowledgements, early warning notifications, and responsive support help reduce risks and keep operations running smoothly. This is exactly what one customer experienced:
“The TrueCommerce helpdesk has provided a quality and timely level of service, confirming receipt of daily transmissions and providing Early Warning Notifications when appropriate.” – Jenny Hopkins, Senior Director at Asda.