Webinar: Interactive Product Substitutions and Self-Service through EDI


In conjunction with GS1 Ireland, we will cover how businesses can use an add-on to their existing EDI system to instantly provide buyers with visibility into lead times and the ability to arrange product alternatives as well as conducting post-sale self-service, such as reporting shortages and requesting returns.

Our webinar will highlight how this add-on:

  • Empowers organisations to reduce the hidden cost of order processing and eliminate customer service calls.
  • Helps businesses improve the speed and efficiency of inventory disputes by providing your customers with an email link to view order lines that cannot be fulfilled and arrange alternatives.
  • Reduces your administrative workload by enabling your customers to self-serve their needs online.

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