Real Good Food PLC benefit from TrueCommerce’s leading trading partner platform
Coventry & Manchester UK. 1st May 2018
TrueCommerce, a global provider of trading partner connectivity and integration solutions, announced today that Real Good Food plc, a diversified food business operating in the premium bakery, cake decoration and food ingredients markets, is maximising the benefits of electronic trading with TrueCommerce’s EDI Managed Service. After selecting TrueCommerce for its EDI requirements, Real Good Food has streamlined internal processes, resulting in increased productivity and enhanced customer service.
Operating since 2003, Real Good Food’s products can be found in many UK supermarkets and their success has led them to look for a streamlined outsourced EDI solution. Their previous on premise, dual supplier solution was becoming inflexible and started causing the company concern so John Taubman, IS Director, started looking at consolidating their suppliers into one single cloud based EDI solution.
John explains ‘we approached our two existing providers alongside TrueCommerce with our requirements for an outsourced EDI managed service. TrueCommerce’s solution came out on top in terms of both financial viability, value for money and matched our requirements almost exactly. We also liked the flexibility of their solution, and the fact we can scale it to our business requirements too.’
The ability to trade both with suppliers and customers is imperative to the business, along with the capability to scale up or down the solution as the business required. The solution that John Taubman was looking for, also needed to provide visibility to their customer service teams. “Being able to give our customer service team’s full visibility of the order process has been crucial to improving the service we provide.” stated Taubman.
Victoria Johnson, Sales Executive at TrueCommerce commented ‘freeing up internal resource, giving the customer service team full visibility and reducing the risk to the business were all crucial factors in migrating to a Fully Managed outsourced solution. The TrueCommerce solution has been able to provide exactly what John Taubman was looking for, changing the way Real Good Food PLC manage their EDI. Over the last two years, the solution has always been able to adapt to meet the changing shape of their business, providing Real Good Food with complete peace of mind when it comes to their electronic trading.’
About Real Good Food Company PLC
Real Good Food plc is a diversified food business serving a number of market sectors including retail, manufacturing, wholesale, foodservice and export. Turning over £120million annually the company holds seven manufacturing and business units in the UK, and distribution centres in Europe, America and Australia.
About TrueCommerce Europe
TrueCommerce gives organisations the competitive edge with a flexible and cost effective solution that harnesses the scale of our global commerce network underpinned by our best of breed, managed service, delivered by locally based service consultants. With TrueCommerce, organisations of any size can easily connect with any trading partner while enjoying the peace of mind of a proven platform that reliably handles tens of millions of transactions annually.
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