Visibility delivers management control and swift action

A fully integrated and automated EDI system ensures businesses receive orders without accessing their EDI system. However, we understand that it is sometimes a challenge to leave technology running in the background and trust that it’s still operating correctly on a daily basis!

Responsible organisations often demand safeguards to ensure business critical trading messages are always being correctly sent and received. Others want to highlight messages by applying set rules or criteria, such as orders from key clients or invoices over a certain value from suppliers. The TrueCommerce system allows specific rules to be easily set up, allowing various stakeholders around the business to have full visibility and exercise management control.

Examples of common alerts include:

  • Connection errors

Occasionally, errors can occur when your organisation’s internet connection goes down or a trading partner’s mailbox becomes temporarily unavailable. Our solution ensures you’re always aware when this happens so you can proactively control and rectify the situation.

  • New orders received

To reduce the need for accounts staff to be constantly logged into the EDI system, new order notifications ensure relevant members of the sales and accounts team are immediately aware of new orders, enabling speedy processing and invoicing.

  • New messages sent

Keeping tabs on invoices being sent to your key customers has never been easier. Management teams can monitor outbound EDI messages to ensure they are being sent with correct details and in a timely manner.

The value of increased visibility can be enjoyed by numerous departments, ensuring the organisation has the information and management tools to take full advantage of the business benefits from their EDI solution — savings and efficiencies, improved productivity, and profitability.


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