Supplier On-boarding Process Datasheet


Supplier onboarding can be a complex and arduous task, particularly when a large number of suppliers are involved. As part of our supplier enablement solution, TrueCommerce manages the entire onboarding process for you, removing complexity and risk from the equation with defined processes that have been refined over the last 17 years.

What is the supplier on-boarding process?

TrueCommerce’s supplier onboarding process consists of three phases. The requirements gathering phase where an experienced Business Analyst will work with you to understand the scope and objectives of the project. The adoption phase which encompasses the end to end communication with the suppliers, from first contact advising them of a new initiative (or a move from an existing EDI provider), through to the assignment of an Implementation Consultant. The enablement phase consists of testing all EDI supplier messages to ensure compliance with the scope and objectives that were defined at the beginning of the process.

How do I onboard a new supplier?

When you notify us that you wish to on-board a new supplier, the first step is that we will contact the supplier and request that they complete a questionnaire that will ascertain their EDI capabilities. Once the questionnaire is completed the supplier will either be given login details, if they will be using the web EDI portal, or assigned to an Implementation Consultant if they are fully EDI capable and will be EDI integrated.

In the case of integrated suppliers, the Implementation Consultant will then test the messages with the supplier and agree a go-live date with you and your supplier. Once the supplier onboarding process is completed, our EDI Managed Service team will be the main point of contact for you and your suppliers.

To find out more about TrueCommerce’s Supplier on-boarding process, please complete the form to download the datasheet.