Contact a Specialist
Get more information, a demo or quote
Avoid disruption with a proven eirtrade migration process
We have helped many of Ireland’s largest brands such as Musgrave and Dunnes Stores move seamlessly from eir’s on premise EDI solution to our cloud based fully managed service.
With 20+ years of industry experience you will benefit from proven processes that are continually refined by our team of implementation experts.
The TrueCommerce EDI service includes the full configuration of your EDI solution, followed by the seamless on-boarding of your trading partners.
Regional support, global presence
With offices in Ireland, the UK, US and northern Europe are well placed to help your business expand.
Underpinning our leading entry-level web EDI and integrated EDI solutions the TrueCommerce EDI managed service enables you to capitalise on the benefits of EDI, regardless of your size, sector or technical capabilities.
Whether you need to trade via EDI with one or more of your customers to meet their trading requirements or you are looking to roll out EDI to your suppliers to improve efficiencies, the TrueCommerce EDI managed service will enable you to do so. As a fully managed service you can reap the rewards from EDI with minimum effort, enabling your IT department to work on more strategic valued added projects and for you to remain focused on your core business.
More prepared for what’s next
The ongoing shift to cloud based providers such as TrueCommerce has been fueled by a demand for accessible solutions that are not restricted by their underlying architecture. The TrueCommerce cloud solution is hosted on secure tier 3+ IBM data centres, includes full redundancy, 99.9% uptime, complete disaster recovery and is fully managed by our team of experts. With TrueCommerce, you are in safe hands.
We have also been investing in innovation which has allowed us to help many of our customers quickly adapt to the “new normal” caused by COVID 19. We can help increase sales through new channels such as marketplaces and storefronts. implement direct to consumer fulfilment and reduce costs through increased digitisation and automation.
Need EDI integration? We can work with your required formats.
The TrueCommerce EDI solution includes the flexibility to work with your required formats whilst being compatible with most business systems, including, but not limited to, Microsoft Dynamics, Sage, SAP, Oracle, IFS, Infor and NetSuite.
Assured message delivery and peace of mind with pro-active monitoring
In addition to the automated alerts, we pro-actively monitor system availability, message delivery and message validation errors, resolving issues, in many cases without having to involve you.
With the TrueCommerce managed service, problems are quickly identified and rectified, avoiding serious customer service issues and ensuring your continued peace of mind.
“They have helped BWG make substantial savings since installation and continues to deliver cost savings every day across the buying, supply chain and finance functions.”Aiden Keane
Financial Director BWG Foods
Get the support you need, when you need it with our 24/7 service desk
The TrueCommerce managed service desk is staffed 24/7 by our regional teams of technical experts, who are experienced in dealing with complex and detailed EDI support issues ensuring fast problem resolution and continuity of service.
In addition to dealing with any support issues, our managed service team look after the day-to-day running of EDI on your behalf, including the on-going maintenance of trading partner connectors, mailboxes and messages.
We also offer a premium level of dedicated support.
Find Out More
For clients who want support above and beyond our ‘best-in-class’ standard support service. The TrueCommerce Platinum Support Service includes expert guidance from a dedicated Customer Success Manager, Quarterly Account Wellness Checks (QWC’s) and ongoing training sessions. Find out more about our Platinum Support Service.