Detailed Results & Business Impact
One Vendor, No Hassles
Two key reasons A SHOC chose TrueCommerce were its single-vendor architecture and award-winning support.
“Previously I had used an EDI integration with Acumatica where the components were supported by two different vendors,” Mr. Sutherland explains. “There were problems with the system and each vendor kept pointing the finger at the other. I could never get them to work together. The TrueCommerce solution solved this.”
With TrueCommerce EDI, lines of responsibility are straightforward.
“Our implementation went very well and TrueCommerce support has been great,” asserts Mr. Sutherland. “I have a single point of contact and all my concerns are addressed promptly. TrueCommerce has also taken the time to help me really understand the EDI system so I’m empowered to do more things on my own, like add new trading partner locations.”
Seamless Order Processing Automation Helps A SHOC Do Business in Every Direction
A SHOC’s EDI order processing is now fully automated end-to-end, including transactions with its 3PL warehouse.
“TrueCommerce EDI is completely seamless to me—I don’t even think about it,” Mr. Sutherland relates. “I don’t need to touch the EDI system unless I get an email alert that a transaction failed.”
Currently, the beverage manufacturer receives EDI 850 Purchase Order documents from trading partners. It turns around these transactions to send EDI 940 Warehouse Shipping Orders to its 3PL. Once the order ships, the 3PL sends A SHOC an EDI 945 Warehouse Shipping Advice. This imports directly into Acumatica, and an EDI 810 Invoice automatically goes out to the trading partner.
A SHOC also takes advantage of the popular TrueCommerce Scheduler add-on to automate the import and export of EDI transactions in and out of Acumatica on a preset schedule.
Enables Management by Exception
EDI/ERP integration allows A SHOC to better balance its workforce.
“A SHOC’s order processing is so completely automated with TrueCommerce that I don’t need any accounts receivable or customer service staff,” Mr. Sutherland emphasizes. “I just handle everything by exception.”
This cost savings more than covers the cost of the solution, essentially yielding immediate ROI.
“TrueCommerce EDI paid for itself immediately because I didn’t have to hire anyone to handle the orders,” observes Mr. Sutherland. “At this early stage of the company’s growth I’d definitely need at least one half-time person to process orders, and in a year or so I would need more than one full-time employee.”
A Cloud-Based Business Model with TrueCommerce and Acumatica is a Winning Combination
Leveraging software as a service (SaaS) applications eliminates the need for additional hardware and resources to run it.
“Because I’m using cloud-based solutions for EDI and ERP with TrueCommerce and Accumatica, I don’t need an IT staff or servers or anything like that—so all that expense is eliminated,” notes Mr. Sutherland.
Acumatica ERP has proven to be a perfect fit for A SHOC.
“Acumatica’s user interface is great, and the cost is a lot less than most other cloud-based ERPs,” Mr. Sutherland offers.