Key Takeaways

Coterie Baby needed a flexible, integrated EDI solution to match its rapid growth. Here’s what they achieved with TrueCommerce:

  • Massive Order Volumes, Effortlessly Managed: Seamlessly processes over 3,000 orders per day.
  • Real-Time Control: No tickets needed—teams can update SKUs and resolve issues instantly.
  • Human Support, On Demand: TrueCommerce provides expert help sessions and hands-on guidance when it matters most.

About the Customer

Coterie delivers premium diapering solutions for parents seeking performance without compromise. Their diapers and wipes are ultra-soft, highly absorbent, and free from harmful additives like dyes and parabens. Committed to sustainability, Coterie prioritizes responsibly sourced, plant-based materials while maintaining the highest standards for safety and quality. As their operations expanded, Coterie needed a better EDI solution that could support high transaction volumes and offer greater control and visibility into its processes.

The Challenge

Coterie set out to replace its underperforming EDI provider with a solution that could scale alongside its fast-growing business. Their goals included streamlining transaction volume across multiple channels, improving visibility and control, and eliminating the need for third-party intervention for basic updates. Coterie also prioritized responsive, expert-level support to help the internal team resolve issues quickly and enhance operational efficiency.

The Solution

Coterie implemented TrueCommerce’s fully integrated EDI solution for NetSuite. With real-time tools like cross-reference and mapping controls, the platform empowered Coterie to handle over 3,000 daily orders with ease. The system removed bottlenecks by giving users control over updates—eliminating tickets and delays. Personalized support from knowledgeable reps and a seamless SKU migration process further smoothed the transition. TrueCommerce’s integration allowed Coterie to scale confidently and improve operational speed across the board.

We made the move to TrueCommerce because we lacked support and the ability to make updates or adjustments ourselves with our previous provider. Everything had to go through someone, which made it significantly more difficult to maintain. TrueCommerce gave us the control and responsiveness we needed, and the transition just made sense.

Amanda Brislin, NetSuite Delivery Manager

Brand Element

Detailed Results & Business Impact

Coterie’s move to TrueCommerce EDI for NetSuite was driven by the need for operational control and dependable support. The platform’s flexibility, intuitive tools, and scalability enabled Coterie to meet growing demand while eliminating manual delays. With TrueCommerce, Coterie is not just managing growth—it’s leading with confidence, efficiency, and a trusted technology partner.