We have the solutions to your supply chain challenges
Find out how different EDI offerings work and what to look for in an EDI vendor
Keep your critical supply chain connections stable and secure throughout the process
Enable all of your suppliers, regardless of their technical capabilities
Ensure 100% compliance with the specific EDI requirements to avoid chargebacks
Leverage our network to quickly connect and trade electronically with your partners
Navigate complex B2B and B2G e-invoicing mandates worldwide
Gain better control over production, reduce lead times
Meet customer expectations with real-time inventory visibility
Automate order management and streamline fulfillment
From established sectors to emerging markets, we support businesses navigating change and growth
Purpose-built, scalable solutions tailored to your unique needs
Effortless connection to pre-connected trading partners worldwide
Customer Success Story
As Vital Farms rapidly expanded, manual order processing and an underperforming EDI system slowed cash flow and led to costly errors. By implementing TrueCommerce’s NetSuite-integrated EDI solution, the company eliminated manual tasks, reduced chargebacks, and cut Days Receivable Outstanding from 36 to 23. The streamlined, cloud-based platform enabled the small AR team to process 85Đ90% of orders via EDI without adding staff. Now positioned for even greater automation, Vital Farms is scaling efficiently while improving accuracy and customer responsiveness.
Days Receivable Outstanding (DRO) improvement
EDI sales orders processed weekly with no added headcount
of all orders now automated via EDI
Elimination of manual processes has improved order accuracy and greatly reduced chargebacks from major retailers
Reliable, scalable EDI makes onboarding new trading partners straightforward and predictable
Dependable, cloud-to-cloud connection between NetSuite and TrueCommerce’s network means no software footprint to install or maintain
Cloud-based EDI solution offers anytime/anywhere access
Vital Farms is a leading U.S. provider of ethically produced, pasture-raised eggs and butter. With a rapidly growing national presence and a mission grounded in humane farming, the company partners with over 100 small family farms to deliver high-quality, sustainably sourced products. As demand surged, Vital Farms encountered operational strain due to an EDI solution that couldn't scale alongside their growth. Manual order processing slowed cash flow and increased costly errors, jeopardizing relationships with major retailers and straining internal resources.
To replace a failed, standalone EDI system with a seamless, scalable, and easy-to-use EDI solution integrated directly with NetSuite. The goal was to eliminate manual accounts receivable processes, increase order accuracy, reduce chargebacks, and support rapid business growth without adding headcount.
TrueCommerce delivered a NetSuite-integrated EDI platform that digitized Vital Farms’ order and invoice processes within just over a month. By removing the software maintenance burden and introducing a dependable cloud-to-cloud connection, the solution enabled automated, real-time document exchange with retailers. This streamlined customer onboarding and supported Vital Farms’ goal of scaling efficiently—processing 85-90% of weekly orders via EDI with no need for added headcount. The platform’s flexibility allows further automation of non-EDI orders through Order Automation Connector, positioning Vital Farms for complete digital transformation.
Vital Farms turned a cash flow bottleneck into a growth accelerator. With TrueCommerce, their small AR team processes hundreds of EDI transactions weekly without missing a beat allowing them to improve invoice accuracy, reduce chargebacks, and support expansion into new markets. As they prepare to automate the last 15% of orders with Order Automation Connector, the business is primed for full-scale digital order processing that boosts efficiency and drives strategic growth.
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