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TC Supplier Onboarding: Nature’s Emporium

EDI for Nature’s Emporium's Valued Partners

Nature’s Emporium is committed to streamlining business processes with all our vendors through EDI. Connect with Nature’s Emporium through the TrueCommerce platform for fast, reliable EDI integration to exchange 850, 856, and 810 documents with ease.

Connect With Nature’s Emporium

TrueCommerce has several connection methods available. If you already connect via EDI with other Retailers, TrueCommerce can set up an AS2 connection (our preferred method), a VAN connection, or FTP/SFTP connection.

If you are not capable of electronic exchange of data, TrueCommerce has an alternative option to connect using their portal solution. It is a user-friendly web portal where most of the information is already populated from the PO; therefore, very little data entry is involved.

Nature’s Emporium requires the following documents be exchanged through the B2B platform of TrueCommerce:

  • 850 – Purchase Order
  • 856 – Advanced Ship Notice (ASN)
  • 810 – Invoices

Why Nature’s Emporium Uses TrueCommerce

TrueCommerce provides world-class EDI solutions and so much more. Get access to a fully integrated, global supply chain network that connects your customers, suppliers, logistics partners and internal systems. With TrueCommerce you can reduce complexity, improve supply chain performance, and gain peace of mind for your mission-critical operations.

Get Started With TrueCommerce

Implementation Guides

Purchase Order (850)
Download PDF
Advanced Ship Notice (856)
Download PDF
Invoice (810)
Download PDF

Need A refresher on portal training?

Watch the video below to review how to manage Orders and how to create/send ASNs & Invoices with Nature’s Emporium!

Looking for a specific section of the training video?

  • Adjusting your own user settings (security questions & password) 00:10
  • Adding new users 00:29
  • Purchase order 00:54
  • Print an order PDF 1:27
  • New transaction alerts 1:41
  • Advanced ship notice (ASN) 2:00
  • Invoice 4:33
  • Production support 8:01

Once logged into the Transaction Manager Foundry portal, click on the question mark icon in the upper right-hand corner, and click on Guided Tutorials. In the pop-up window, search for your preferred tutorial.

Suggested Guided Tutorials:

  • Transaction Manager Process Flow
  • Create a New User
  • Common Icons Next to Transactions
  • View PDF of or Print Transaction
  • Create a Transaction by Turnaround
  • How to Template
  • Create a New Support Case
  • How to Move a Transaction from Sent to Outbox
Still Need Help?

Production Support Is Just A Click Away

Easily submit a case by emailing the support team and following these simple guidelines.

Cases submitted are automatically assigned a priority of Medium and are responded to within 1 business day. Hours of support are Mon. – Fri. from 8am to 5pm EST.

For your convenience, here is an example email that follows the support guidelines:

TO: [email protected]
SUBJECT: Company XYZ – Failed Ship Notice Error
BODY:
Relationship = Company XYZ and Nature’s Emporium
PO # = PO12345
ASN # = ASN1111
Error received = Shipment already dispatched.
Request = Please help me identify why this shipment failed and what further action may be required.

Support Guideline 1: Recipient Field

Address your email to [email protected]. Ensure other TrueCommerce representatives outside of the production support email address are not included in the ‘To’ or ‘CC’ fields to ensure the case is routed to the appropriate production support queue.

Email Support

Support Guideline 2: Email Format

The subject line of the email should be formatted as, "YOUR VENDOR NAME – brief summary of issue". In the body of the email be sure to include specific details regarding your inquiry to assist the support team in identifying which relationship the request pertains to and what assistance is required.

Email Support

Support Guideline 3: One Request per Email

Be sure to create a brand new email to our team for each individual inquiry/request. Continually emailing additional/new support concerns via a case number or email chain that has already been resolved and closed will result in delays in support and require resubmission of a new case.

Email Support
Resolve Priority Issues Fast

Have a High-Priority Issue? Call Us!

Call +1-888-430-4489 and select Option 3 for Support. Make sure to have your current open case number or details on the specific relationship and inquiry you are reaching out about available when you make the call.

Call Support