How Kids2 Gained More Control as It Scaled Global EDI

• Improved Go-Live Agility: Helped Kids2 onboard major retailers quickly and adapt when priorities changed during migration.
• Restored Visibility Fast: Gave the Kids2 team clearer insight into transaction flows and mapping so they could spot and solve issues faster.
• Reduced Cost to Scale: Moved from a higher-cost provider to a more efficient approach that better fit a global, high-growth business.

Kids2 runs a large, global business across 90 countries and 13 markets, with 92% of orders flowing through EDI. As the company expanded into new regions, added customers, and navigated an SAP S/4HANA transformation, EDI became even more central to speed, cash flow, and customer service.

The team needed a partner that could support growth without adding friction. They wanted more visibility into transaction flows, faster onboarding for new trading partners, and a more dependable way to manage maps and exceptions. Just as important, they needed to reduce operational risk.

When a mapping issue with another EDI provider contributed to delayed payments on $18 million in a major retailer’s invoices, the cost of limited visibility became clear. Kids2 set out to replace a slower, less transparent model with an approach that would help the team move faster, protect revenue, and stay focused on growth.

Kids2 selected TrueCommerce to support its SAP-connected EDI environment with a model built for speed, visibility, and control. For Kids2, the difference was not just connectivity. It was the ability to work with a partner that could help the team understand what was happening inside the process and respond quickly when business needs changed.

TrueCommerce supports SAP users with integrated EDI capabilities that automate critical business documents and improve supply chain visibility. It also gives customers access to TrueCommerce Mapping Manager™, which is designed to let teams modify and deploy maps with more control when needed.

For Kids2, the solution matched its need to move quickly across major retailers, 3PLs and global markets. The result was a more transparent path to onboarding, fewer bottlenecks between business need and technical change, and a support experience that felt like an extension of the internal team.

50% cost savings with stronger value

By moving from a competitor to TrueCommerce, Kids2 reduced its annual EDI-related costs by roughly 50% while strengthening the level of support it received. Just as important, the company did not view the change as a tradeoff between cost and capability. Instead, Kids2 gained access to deep EDI expertise and responsive support without needing to expand internal headcount.

Faster trading partner onboarding

Kids2 moved key retailers including Target, Walmart and Amazon early in the migration, helping the team focus first on the relationships that matter most to the business. They also noted faster execution in day-to-day work, including one onboarding-related request completed in about four hours compared with a similar request that had taken three weeks with the prior provider.

Support that feels like part of the team

For the Kids2 team, the biggest differentiator was customer service. They describe the TrueCommerce team as responsive, knowledgeable and invested in outcomes, not just tickets. That gave them a more dependable operating model for a lean internal team managing complex EDI across retailers, 3PLs and regions.

More visibility and control

Kids2 wanted more than connectivity. The team wanted better insight into transaction flows, faster answers when issues surfaced and more control over how maps are managed. With TrueCommerce, that meant a more transparent process and access to Mapping Manager, giving the team a stronger way to understand, adjust and deploy maps as business needs evolve.

More agility during change

The migration to TrueCommerce took place alongside a major SAP S/4HANA transformation and continued business expansion. TrueCommerce helped Kids2 adapt as priorities shifted, accelerated critical workstreams, and maintained momentum without forcing the business into a rigid sequence.

A better foundation for growth

With a more scalable support model, quicker onboarding and improved operational control, Kids2 is better positioned to add customers, expand globally and support new logistics relationships without creating unnecessary friction for the business.