2024 In Review: TrueCommerce’s Journey of Innovation and Recognition

As 2024 comes to a close, TrueCommerce reflects on a year of successful achievements and industry recognition. From earning prestigious awards to introducing customer-focused innovations, TrueCommerce has consistently demonstrated its leadership in supply chain communications technology. Below, we highlight some of the year’s most significant accomplishments. 

Award-Winning Excellence 

TrueCommerce’s commitment to innovation and customer-centric solutions has garnered global industry recognition in 2024. The company’s accomplishments reflect its dedication to redefining supply chain technology. Here are the prestigious awards TrueCommerce earned this year: 

• Top 100 Logistics & Supply Chain Technology Provider – Recognized by Inbound Logistics for cutting-edge contributions to supply chain efficiency. 

• Leader in IDC MarketScape – Named a Leader in the Worldwide Multi-Enterprise Supply Chain Commerce Network 2024 report and a Major Player in the European Compliant e-Invoicing Solutions 2024 Vendor Assessment. 

• Global Tech Award Winner – Honored for excellence in the Supply Chain & Logistics Technology category. 

• SupplyTech Breakthrough Award – Named the Overall SupplyTech Company of the Year for industry leadership. 

• Major Player in IDC MarketScape – Named a Major Player in the European Compliant e-Invoicing 2024 Vendor Assessment. 

• International Stevie Awards – Earned the Bronze Award for Support Department of the Year. 

• Best in Biz Awards 2024 International – Received the Bronze Award for Support Department of the Year. 

These accolades reinforce TrueCommerce’s position as a global leader and highlight its relentless pursuit of excellence and customer satisfaction in delivering transformative solutions. 

Exceptional Customer Recognition on G2 

TrueCommerce’s dedication to providing superior solutions and customer experiences was celebrated on G2 throughout 2024. Here’s a breakdown of the accolades received each season: 

Winter 2024 Highlights 

• Momentum Leader  

• Leader in Small Business, Mid-Market, and EDI  

• Easiest Admin: Enterprise 

• Easiest Setup: Enterprise Solution  

• Most Implementable: Enterprise Solution  

• Highest User Adoption: Enterprise Solution 

Spring 2024 Highlights 

• Momentum Leader 

• Leader in EDI, Small Business, and Mid-Market  

• Easiest Admin: Enterprise 

• Easiest Setup: Enterprise 

• Most Implementable: Enterprise 

• Best Results: Mid-Market 

• Highest User Adoption: Mid-Market 

• Easiest Admin: Small Business 

Summer 2024 Highlights 

• Momentum Leader 

• Leader in EDI, Small Business, and Mid-Market 

• Easiest Admin: Enterprise 

• Easiest Setup: Enterprise  

• Most Implementable: Enterprise  

• Best Usability: Mid-Market 

• Highest User Adoption: Mid-Market 

Fall 2024 Highlights 

• Momentum Leader  

• Leader in Small Business, Mid-Market, and EDI  

• Easiest Admin: Enterprise 

• Most Implementable: Enterprise Solution 

In addition to G2 recognition, TrueCommerce was also honored as a Top Performer by SourceForge for both Spring and Fall 2024. These achievements reflect TrueCommerce’s customer-first approach and its continued drive to deliver top-tier products and services. 

Transforming Customer Success and Support 

TrueCommerce’s award-winning Support Team has been pivotal in elevating customer experiences. Here are the key milestones from 2024 and beyond: 

Customer Success Team Integration 

Launched in 2023, the Customer Success team became fully staffed in 2024 to drive customer engagement through proactive support, health checks, and educational initiatives like webinars and training sessions. 

Innovative Self-Service and Support Tools 

• Revamped Knowledge Base: Updated to provide customers with precise and relevant solutions. 

• TrueCommerce University: Expanded library of webinars and on-demand resources, TCU empowers customers with in-depth product knowledge. 

• Platinum Support Optimization: Seamlessly integrated with Customer Success for enhanced service. 

Impact on Customer Satisfaction 

The strategic Customer Success and Support initiatives have delivered tangible results: 

• Customer Loyalty: Net Promoter Score (NPS) improved globally by 15 points. 

• Faster Resolution: Average resolution time dropped extensively. 

• Backlog Reduction: Support backlogs drastically reduced. 

• Improved Accessibility: Wait times significantly decreased with the addition of APAC resources. 

Channel Growth with TrueCommerce xChange 

In 2024, the TrueCommerce xChange program made remarkable strides in expanding its reach and impact, solidifying its position as a leading channel initiative for ERP partners. Launched in early 2023, this program empowers partners worldwide to integrate TrueCommerce’s industry-leading EDI solutions, enhancing supply chain efficiency and customer satisfaction. 

Key Achievements 

• Rapid Partner Expansion: The program welcomed over 300 partners in the past year, underscoring its value to the ERP ecosystem. 

• Growth in Team Strength: Eleven new channel development representatives were hired, driving an impressive 64% year-over-year growth in channel sales. 

Regional Success in Europe 

In Europe, TrueCommerce xChange achieved significant growth by establishing a local presence in key markets: 

• UK and Ireland: With no prior channel program, the first local hire in June 2023 marked the start of a dedicated team that has since grown in 2024 to five representatives. This team has laid a solid foundation, making the program a trusted partner in these regions. 

• Nordics and DACH Regions: Momentum continues to build, with the program gaining initial traction and driving consistent growth. 

Through its innovative approach and unwavering support, TrueCommerce xChange has enabled ERP partners to integrate cutting-edge solutions that elevate their offerings and meet the evolving needs of global supply chains. This growth story highlights TrueCommerce’s commitment to fostering partnerships that drive mutual success and deliver transformative value to businesses worldwide. 

Product Innovation 

E-Invoicing Solution 

In 2024, TrueCommerce launched its global e-invoicing and Continuous Transaction Controls (CTC) solution, addressing the rising complexity of compliance with evolving tax and invoicing regulations worldwide, particularly in Europe. Seamlessly integrated with ERP systems, B2B eCommerce platforms, and TrueCommerce’s global EDI network, the solution enables businesses to transition from paper-based to automated e-invoicing. With features like built-in document validation, compliance checks, and CTC support, it ensures efficient, secure, and tax-compliant transactions. 

By partnering with key market players, TrueCommerce provides comprehensive support for CTC and VAT reporting, empowering organizations to navigate intricate regulatory landscapes while improving supply chain efficiency and reducing costs. This innovative solution underscores TrueCommerce’s commitment to helping businesses streamline operations, maintain compliance, and thrive in today’s dynamic global markets. 

SAP S/4HANA EDI Integration 

TrueCommerce achieved another significant milestone in 2024 by becoming the first to market with an integrated EDI solution for the SAP S/4HANA Cloud Public Edition. This pioneering achievement demonstrates TrueCommerce’s commitment to innovation and its ability to meet the evolving needs of ERP ecosystems.  

By offering seamless integration, TrueCommerce enables businesses to enhance supply chain visibility, improve compliance, and ensure data accuracy across complex operations. This groundbreaking solution solidifies TrueCommerce’s position as a trusted partner for SAP users, empowering them to streamline processes and achieve greater efficiency in their digital transformation journeys. 

ReplenishAI

In 2024, TrueCommerce launched ReplenishAI. This industry-first, artificial intelligence (AI)-powered solution leverages AI algorithms to analyze historical sales and generate demand pattern clusters, equipping businesses with clearer insights into optimal replenishment strategies with unprecedented accuracy. 

Identifying products that follow promotional or seasonal sales patterns is a very manual and time-consuming process—sometimes taking weeks or months. ReplenishAI dramatically shortens this timeline to hours, efficiently reviewing tens of thousands of items, identifying key demand trends, and predicting when inventory spikes will occur. The AI-driven data is seamlessly integrated into TrueCommerce’s VMI solution, delivering superior demand planning and replenishment optimization. For added confidence, the models are validated against historical data to ensure accuracy and reliability. 

Looking Ahead 

TrueCommerce’s milestones in 2024 reflect its unwavering commitment to innovation, customer satisfaction, and operational excellence, and they are a result of a team of employees and partners who continue to set the bar higher for our customers. As the company continues to grow, its focus remains on empowering businesses to connect, integrate, and accelerate their supply chains seamlessly. Here’s to even greater accomplishments in the years to come!