An EDI Integration That Made Sense: nora fleming’s Smooth Transition to TrueCommerce 

The Objective 

• Transition to TrueCommerce from DiCentral, ensuring a smooth and efficient 1:1 platform integration with Acumatica 
• Optimize operational efficiency by minimizing manual effort and streamlining support and troubleshooting processes  
• Achieve EDI compliance to meet trading partner requirements  

The Solution 

TrueCommerce equipped nora fleming with a fully integrated EDI solution that seamlessly connected with their new Acumatica ERP system. This streamlined operations, significantly reducing manual effort and enabling the company to achieve full EDI compliance. The TrueCommerce team provided expert guidance throughout the transition, ensuring a smooth migration from DiCentral to the TrueCommerce platform. 

The Results 

• Seamless Migration: Nora fleming’s transition from DiCentral to TrueCommerce was painless, thanks to the 1:1 integration with Acumatica. This ensured a smooth data transfer while saving the company time and effort in evaluating a new provider. 
• Automated EDI Processes: By switching to the TrueCommerce platform, nora fleming automated its EDI workflows, significantly reducing the need for manual data entry and minimizing the risk of human errors across order processing. 
• Dedicated Support and Compliance: TrueCommerce’s dedicated support team ensured nora fleming had ongoing assistance during each step of the implementation process. The transition also created an EDI-compliant status to help the company meet vendor requirements. 
• Improved Operational Efficiency: By automating order processing and streamlining EDI tasks, nora fleming was able to improve operational efficiency, save time, and scale its operations.  

About nora fleming 

Nora fleming has been bringing joy to homes for over 20 years with a simple yet innovative concept—one platter, every occasion. The brand has redefined entertaining with its collection of interchangeable minis and beautifully crafted bases, allowing for effortless customization of any gathering. Each base serves as a timeless foundation, while the minis add a personal touch, making every occasion—whether a holiday, birthday, or casual get-together—extra special. Sold in specialty retailers nationwide, as well as on the brand’s website at www.norefleming.com, nora fleming has built a loyal community who love celebrating life’s moments, big and small. With a focus on creativity, quality, and connection, nora fleming continues to grow while staying true to its mission: to make every day a reason to celebrate. 

New ERP Upgrade Calls for a Fully Integrated EDI Platform 

While upgrading to Acumatica from an antiquated and on-premises ERP, nora fleming was faced with the need for a more robust and automated EDI provider. Its former ERP was time-consuming and error-prone, forcing the team to manually pull EDI files and input them into the system to process. Operations Manager for nora fleming, Chris Schulte, said “Our former ERP didn’t integrate well, there was a lot of manual work, exporting spreadsheets, and making orders off Excel.” The ERP system was also non-compliant with EDI standards, a requirement the company needed to meet for its current and potential trading partners.  

Stating the company’s needs, Kim Dennison, Operations Director for nora fleming, shared, “We wanted a proven solution—one that had successfully worked for other companies and would integrate seamlessly with Acumatica, so we didn’t have to reinvent the wheel.” 

Luckily, the company’s current EDI provider, DiCentral, was in the midst of merging with TrueCommerce, relieving the team of lengthy vendor search. Nora fleming’s value-added reseller (VAR) also recommended TrueCommerce, as it is a 1:1 truly integrated platform with Acumatica.  

A Strategic and Painless Transition  

In the decision to implement TrueCommerce’s EDI platform, Dennison mentioned, “Ease of implementation was super important when evaluating a new ERP.” With TrueCommerce’s 1:1 integration with Acumatica and attentive support team, the transition was seamless and efficient. Dennison noted, “the fact that TrueCommerce integrated so seamlessly with Acumatica was a huge selling point for us.”  

TrueCommerce’s exemplary implementation team was able to get the company up and running in no time. Dennison said, “I give high praise to the implementation team, they were very partner-oriented and really set us up for success.” She added, “The TrueCommerce implementation team was fantastic—easy to work with, supportive, and guided us through each step while holding weekly check-ins.”   

A Smooth Transition with Lasting Benefits 

In addition to providing hands-on support for an easy integration, the transition eliminated the need for a new vendor search, decreased manual order processing with automated EDI, and created the opportunity for the company to work with EDI-restricted partners. 

When it came to automating EDI processes and improving the overall efficiency of the company, Dennison noted, “The new EDI solution saves us hours of manual work and reduces human errors through automation. Previously, we had to pull orders from one section and enter them into the system manually.” Using the automated features of TrueCommerce’s EDI solution, the company is now able to avoid time-consuming processes and avoidable missteps.  

While TrueCommerce’s dedicated implementation team worked to set up the platform, nora fleming achieved an EDI-compliant status, opening doors to new opportunities. Dennison explained, “Nora fleming has a few other EDI-compliant prospects, and having a trusted EDI solution in place enhances our ability to attract those retailers.” 

Why nora fleming Recommends TrueCommerce 

By staying within the TrueCommerce ecosystem, nora fleming was able to leverage its existing experience with DiCentral while ensuring a more efficient and automated solution. Schulte notes he would recommend TrueCommerce “primarily for the elimination of manual processes and senseless mistakes.” Dennison added she “would recommend TrueCommerce as a complete integration for receiving customer orders, improving automation, and reducing manual intervention.” The transition not only provided a trusted and proven platform for its EDI needs but also positioned the company for scalable growth. 

With the help of TrueCommerce’s dedicated implementation and support teams, nora fleming has successfully upgraded its systems—simplifying the company’s operations and creating a more reliable, error-free workflow to support business growth.