About the Customer

Bunzl is a large multinational global sourcing & distribution specialist of goods & services.

The Challenge

Bunzl required a scalable and sophisticated B2B eCommerce platform that could be quickly deployed to well-known national and international clients such as Co-Operative, Boots, John Lewis and Nike.

The Solution

TrueCommerce were chosen by Bunzl to deliver the new B2B eCommerce ordering facilities after a comprehensive benchmarking exercise which determined the TrueCommerce platform satisfied all the advanced eCommerce functionality requirements in addition to having well established Sage X3 integration capabilities.

For Bunzl, making it simple for business customers to quickly locate and order the correct product was essential. Whilst the TrueCommerce solution incorporates many sophisticated B2B eCommerce features such as e-procurement and customer self-services, the eCommerce experience for customers is as simple as a regular B2C consumer shopping website and requires zero user training.

Accelerated Delivery
Bunzl’s B2B eCommerce solution was delivered and went live in just 4 months from the time of order. Because TrueCommerce is preengineered, Bunzl were able to take quick delivery of their first prototype within 14 days of plac- ing their order and immediately start configuring content and preparing for launch.

Staying Ahead
The TrueCommerce B2B eCommerce Platform has provided important differentiators for Bunzl in a competitive online market. Whilst already using many of TrueCommerce’s advanced features Bunzl ensure they stay ahead of the competition by taking advantage of the quarterly TrueCommerce platform updates which include many innovative new options.

Detailed Results & Business Impact

Sales Growth – more customers consistently placing bigger and repeated orders online.
End User Satisfaction – happy customers, the result of taking eCommerce to the next level and reducing customer efforts (fewer clicks) to complete more online tasks across any device.
Reduced Costs – automation of sales and customer services functions.
Improved Business Intelligence – detailed and insightful management information and reports.
Lower Cost of New Customer Acquisition – simplified setup process reduces cost and allows customer to trade sooner.
Better Access to Customer Services – delivering omnichannel capabilities so customers ordering online can also do everything else they require online.
Streamlined Business Processes – tight integration with Sage X3 to ensure free flow of information, reduced training requirements and avoidance of unnecessary additional administration.
Fast Time to Market – accelerated delivery of the B2B eCommerce solution reduced project related costs and delivered the quickest possible return on investment