Frette

Frette upgraded to TrueCommerce EDI for Microsoft Dynamics 365 to support ERP migration, reduce manual effort, and simplify partner onboarding. Here’s what they achieved:
Ą Embedded EDI Workflow: Staff can manage orders without leaving Dynamics 365
Ą Zero Mapping Maintenance: TrueCommerce manages all partner changes
Ą Lower TCO: No internal EDI expert required, with scalable cost savings

Frette has provided high-end linens to the world's most discerning customers since 1860. Known for supplying luxury hotels, fine retailers such as Harrods and Bloomingdale's, and selling directly through retail and online stores, Frette maintains a reputation for elegance and quality. In 2018, as part of a digital transformation initiative, Frette transitioned from Microsoft Dynamics GP to Microsoft Dynamics 365—necessitating a more advanced and integrated EDI solution.

To support a move from Microsoft Dynamics GP to Dynamics 365, Frette required a cloud-based EDI solution that minimized implementation complexity and ongoing maintenance, while ensuring a fully integrated user experience for business users. Reducing IT dependency and controlling EDI-related costs were key drivers of the initiative.

Frette selected TrueCommerce EDI for Microsoft Dynamics 365 to deliver an embedded, managed service solution. TrueCommerce’s modular plug-in architecture allowed seamless integration with Dynamics 365 and avoided disruption to existing EDI trading partner connections. The embedded user interface within Dynamics simplified tasks for business users while reducing IT oversight. TrueCommerce also manages all trading partner mappings, eliminating the need for internal EDI experts.

With TrueCommerce EDI embedded in Dynamics 365, Frette streamlined order processing, simplified onboarding of new partners, and reduced costs. Business users now manage EDI tasks within the ERP, while IT no longer needs to maintain mapping logic. The integration improves day-to-day operations and supports future scalability—making it a strategic asset in Frette’s modern retail infrastructure.