About the Customer
MedTest is a leading global provider of clinical diagnostic products, including the well-known MedTest DX, Medical Laboratory Solutions, Pointe Scientific and Clinitox Diagnostix brands. Laboratories worldwide rely on MedTest’s thirty-plus years of experience for sales, support, service and training.
In line with its commitment to flexibly respond to the complex challenges facing today’s medical laboratories, MedTest recently implemented EDI to more efficiently serve the industry’s major distributors and comply with their EDI requirements.
According to Karen Cota, Customer Service Manager, MedTest started using EDI in production in February 2018. Its biggest trading partners include Fisher, McKesson, Henry Schein, Cardinal Health and VWR.
Detailed Results & Business Impact
Saves Time and Supports a Large Transaction Volume
MedTest currently receives over 20 POs per day via EDI and sends back a PO acknowledgement, invoice and ASN associated with each PO. That’s over 80 EDI transactions per day that are handled easily with TrueCommerce.
The new system saves all the time associated with rekeying that data.
“The overall order entry processing time has decreased significantly,” states Ms. Cota. “We also plan to use the TrueCommerce Scheduler add-on to save us more time by automatically sending documents.”
Provides fast and accurate information to our distributors
With TrueCommerce, MedTest was able to streamline information exchange with their distributors, significantly improving lines of communication.
“TrueCommerce EDI helps communicate order- related information faster to our distributors,” Ms Cota informs. “It also enables us to input item availability and expected ship dates. We are able to send all invoices with just a few clicks. It definitely saves times and our distributors are more satisfied with the process.”
More Supported and Easy to Use
TrueCommerce ease-of-use is another productivity-boosting factor.
“Overall I find the TrueCommerce solution to be easy to use,” adds Ms. Cota. “I’m looking forward to getting more training from TrueCommerce in the future, to help us find more ways to improve our efficiency and save time and money.”
TrueCommerce support has also helped increase productivity and maximize the value of the solution.
“The TrueCommerce team are very helpful,” Ms. Cota remarks. “Anytime I run into issues they get right back to me with an answer. Also, they’ve taught me quite a bit about our EDI system, such as how to onboard new trading partners and setup items and pricing—all of which saves time.”
On the whole, MedTest’s experience confirms that the TrueCommerce integration with Sage 300 is an effective combination for high transaction volume environments.
“TrueCommerce is a great EDI tool,” notes Ms. Cota. “I’d recommend it to other Sage 300 users. Especially if you have multiple trading partners and many POs to handle daily. It definitely saves you time and money!”