About the Customer

Founded in 1999, Pearhead is a leading global lifestyle and gift brand with over 800 products in the baby, pet and wedding categories. Its products are currently sold in over 1,000 stores in 13 countries, as well as through online marketplaces and its own branded web store.

The Challenge

Replace a standalone EDI system with a best-in-class EDI integration with NetSuite ERP to eliminate manual processes and improve inventory and order visibility

The Solution

Implement TrueCommerce EDI to accelerate order and invoice processing, improve vendor scorecards, reduce chargebacks and consistently meet Amazon’s requirements for Prime suppliers

Our turnaround on EDI orders is now within minutes. When we receive POs, they export directly to NetSuite, and almost immediately we can run a report to see if we’re short stock on anything. A few minutes later we can release the order to the 3PL.

Lennie Diyco, Director of Warehousing and Logistics

One of the biggest benefits we get with TrueCommerce is the ability to automatically generate ASNs. Those used to take 24 hours to process manually. Now we can send an ASN within 30 minutes of sending the order.

Lennie Diyco, Director of Warehousing and Logistics

Brand Element

Detailed Results & Business Impact

  • On-time score for Amazon ASNs has improved from
    46% to 91%.
  • Seamless support for warehouse documents lets Pearhead use EDI to automate communication with its 3PL
  • Elimination of manual tasks frees staff to perform higher-value activities More Prepared for What’s Next: A “Best Fit” Integration