Roman Products Builds a Faster, More Reliable EDI Operation

• 10 Trading Partners Onboarded Fast
  Implemented 10 partners in less time than the previous provider took to implement two.
• Minimal Human Touch On Orders
  Order processing now runs with far less manual intervention, improving efficiency across the workflow.
• Issues Are Resolved Quickly
  Support responsiveness improved, reducing delays that previously affected operations and vendor performance.

Roman Products is focused on delivering the wallcovering products its customers count on, from adhesives and primers to removers and tools. As the business continued evolving its operations in Microsoft Dynamics 365 Business Central, the team needed an EDI approach that could keep pace with customer requirements and daily order activity. For Naim Castillo, who oversees EDI operations, that meant finding a solution that could reduce manual effort, improve responsiveness, and create a steadier process for managing inbound requests, customer compliance, and order flow. Roman Products was not looking for complexity. It needed an EDI partner that could support growth, simplify the work inside its ERP environment, and help the team stay ahead of issues before they disrupted operations or customer performance.

• Slow support response times let EDI issues stay open too long, delaying resolution and putting pressure on customer orders and vendor performance.
• As their business grew, their previous provider could not onboard new trading partners quickly enough to keep up with the company’s expanding customer demands.
• Manual intervention in order processing created extra work for the team and limited operational efficiency inside Business Central.

Roman Products selected TrueCommerce to bring together a stronger support model, faster onboarding, and a reliable integration with Microsoft Dynamics 365 Business Central. From the start, the implementation stood out for its speed and structure. The team onboarded 10 trading partners in less time than it had previously taken to implement two. Once the integration was configured, EDI processing became far more streamlined inside the ERP, shifting the team’s role from constant intervention to focused monitoring and exception management. TrueCommerce’s Business Central integration is designed to automate key EDI documents, reduce manual data entry, and keep information moving accurately between ERP workflows and trading partners. For Roman Products, that translated into a more stable day-to-day process, faster issue resolution, and a solution that could support both current operations and future expansion.

With TrueCommerce, Roman Products turned EDI into a more reliable part of the business. Faster onboarding helped the company move with greater speed as new requirements emerged. A stable Business Central integration reduced manual processing and made daily operations easier to manage by exception instead of by constant intervention. Just as important, responsive support helped the team resolve issues faster and stay on track when customer demands changed. The result is an EDI operation that better supports efficiency, compliance, and service, while giving Roman Products a stronger foundation for future growth.