About the Customer
New trading partner necessitated implementation of EDI system.
With more than 30 years of expertise in manufacturing mirrors for the automotive industry, CIPA USA, Inc.’s expertise and expanded product line now includes mirrors, towing packages and other add-on accessories for automotive, motorcycle and marine industry vehicles.
CIPA began working with a new trading partner, that required more time intensive data transactions than the company had previously encountered, and motivated CIPA to evaluate their current system based on future business needs.
Detailed Results & Business Impact
Benefitting From the Results
Transactional processes expedited and solution paved way for future company growth.
The case of doing business with our most time-sensitive trading partner is the best indication that choosing TrueCommerce was a sound business decision. Once their links were up and running, Huber found she could, “with just a few mouse clicks,” quickly transfer purchase orders into CIPA’s accounting software, produce sales orders, receive warehouse approvals and invoices, and process the transactions. “I used to spend eight hours a day entering EDI documents,” she stated, “but once we started using the TrueCommerce EDI Platform, it took me ten minutes and I was able to expand my support of the company into other business-critical areas, including shipping and invoicing. We were able to reassign workloads within our company to increase overall productivity.”
Having TrueCommerce in place has also helped CIPA better support their current and new trading partners.
“Once the system was in place,” said Huber, “we were able to add other customers, including one who required daily drop shipments, which we previously didn’t have the capability to deliver. We were also able to provide labeling, another new capability.”
…And Still Seeing the Benefits!
Several years later, CIPA USA continues to be impressed with the TrueCommerce EDI software capabilities, upgrades and customer service.
During a recent discussion with CIPA, Huber still had many great things to say about her company’s decision to work with TrueCommerce. “Implementing an EDI solution has been helpful in recruiting new trading partners,” she said. “Once they realize we are using EDI, they are a lot more comfortable with our ability to make timely and accurate transactions and stay up-to-date on the documentation, mapping and guidelines necessary for their specific business requirements.”
Adding trading partners to the system has been “extremely simple,” Huber noted. “TrueCommerce Transaction Manager pretty much does all the work. All we do is push the ‘Get’ button and it downloads the partner’s information into our translation software. If we need to make any tweaks to the data, it’s easy to do, and the TrueCommerce EDI Platform handles it for us.”
Working with TrueCommerce continues to be a great experience for Huber. “I’m very pleased with the solution they initially provided us, as well as their ongoing service and support. “Perhaps the best testament to her support for TrueCommerce has been her willingness to speak with prospective and new EDI customers about her positive experience using the TrueCommerce EDI Platform with Sage ERP MAS 90, an offer she said she is, “more than happy to continue to make.”