Key Takeaways

Travis Perkins plc transitioned from a complex, expensive on-premise EDI system to TrueCommerce’s fully managed service. The move eliminated internal infrastructure and freed teams to focus on strategic priorities.

  • Seamless Transition: 1,000+ customers and suppliers onboarded without disruption.
  • Operational Focus: Internal resources redeployed to more value-added initiatives.
  • Future-Ready: Scalable infrastructure supports current and future trading demands.

About the Customer

Travis Perkins plc is one of the UK's leading distributors of materials to the building, construction, and home improvement industries. With a history spanning more than two centuries, the company supports thousands of customers and suppliers across the supply chain. To support electronic trading, Travis Perkins originally relied on an in-house EDI solution supported by a small internal team. As the company scaled, this system became too complex and costly to maintain, leading to the decision to explore an outsourced managed service to better support its evolving needs.

The Challenge

Travis Perkins plc needed to replace its legacy in-house EDI system with a scalable, outsourced solution that could reduce internal complexity, lower IT costs, and support future growth. The company sought to free up internal teams from the day-to-day support and maintenance of the EDI platform so they could focus on more strategic priorities. Seamless trading partner onboarding and reliable infrastructure were also key requirements for success.

The Solution

Travis Perkins selected TrueCommerce’s OneTime EDI managed service after an extensive RFP process. TrueCommerce demonstrated a strong understanding of Travis Perkins’ challenges, delivered a robust technical solution, and exhibited a pragmatic, can-do attitude. TrueCommerce handled the full onboarding of over 1,000 customers and suppliers, taking on communications, mapping, and testing. The transition was smooth and well-supported by TrueCommerce’s team. As a result, Travis Perkins now runs a fully managed, scalable EDI solution without internal software or hardware, supported by a global trading platform.

The transition was smooth thanks to the thorough testing process supported by TrueCommerce. Over 1,000 customers and suppliers were moved seamlessly on to the TrueCommerce platform.

Mark Elvy, IT Development Manager

After a review of our electronic trading processes it was decided that an outsourced solution was more appropriate to our requirements. “It was felt that the internal resources required to support and maintain an EDI solution in-house could be redeployed to more value-added activities.

Mark Elvy, IT Development Manager

Brand Element

Detailed Results & Business Impact

Travis Perkins plc successfully transitioned from a complex internal EDI infrastructure to a robust managed service from TrueCommerce. The move eliminated hardware and support overhead, improved system reliability, and freed up internal teams to focus on strategic initiatives. With over 1,000 trading partners onboarded and a scalable platform in place, Travis Perkins is now positioned for secure, sustainable growth across its global supply chain.