Worthington Direct

Completely automates communication with suppliers across over 80% of orders
A choice of Ňwin-winÓ connectivity options has driven 100% adoption among suppliers whose order volume warrants onboarding
Replaced a complex, paper-based order workflow with an automated process that automatically sends POs to multiple suppliers, based on the sales order
Automates third-party freight invoicing via a dedicated portal to eliminate yet another manual step
A managed service desk supports both the distributor and its many trading partners, making onboarding, testing and ongoing communication all exceptionally smooth
Faster, more accurate order processing and significantly reduced operational cost yield a competitive advantage

Worthington Direct has been a premier supplier of institutional business furniture for over twenty years. They supply top-quality furniture and related items at competitive prices to a variety of organizations, including schools, churches, offices, libraries and healthcare facilities. Offering the best possible selection, service and price, Worthington maintains strong partnerships with many trusted furniture manufacturers to facilitate quick, efficient drop-shipping to the end customer. The company's rapid growth and expanding supplier network created increasing pressure to automate their supplier communication workflows to improve accuracy, reduce manual processes and strengthen performance.

Multiple manual steps required to create, print, sort, scan and email purchase orders to suppliers.
Manual recording of PO acknowledgements, shipping information and invoicing created delays and errors.
Third-party freight invoices required manual entry, slowing down billing and increasing workload.

Worthington upgraded its IT environment by moving to Microsoft Dynamics GP and SalesPad. With that migration complete, the next step was adopting a supplier enablement solution that supported integrated document types and automated communication. The TrueCommerce OneTime managed service delivered exactly that. With OneTime, suppliers choose connectivity options based on volume and technical maturity. Larger vendors use integrated EDI, while smaller ones use the OneTime portal to receive POs and send shipping acknowledgements and invoices, fully integrated with Dynamics GP. Freight invoicing is now automated, replacing manual entry. Automating PO creation, acknowledgements, shipping information and invoices has drastically reduced processing time—tasks that once took days are now completed same-day with no human intervention. Vendor onboarding has been smooth, and flexible connectivity options have driven near-total adoption among qualifying suppliers.

Worthington Direct has significantly improved efficiency, accuracy and supplier collaboration through the adoption of TrueCommerce OneTime. By automating PO distribution, freight invoicing and supplier acknowledgements, the company has reduced operational workload, improved vendor performance and strengthened its ability to scale. The transformation positions Worthington Direct for continued growth with streamlined, fully automated supply-chain communication.