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TrueCommerce Support

Get in Touch With The TrueCommerce Support Team

Our support team is here when and how you need us, through our platform, by email, or phone. All the details are listed below.

Not a customer? Speak with Sales

Support Portal and Emails

Here you can find the contact information for each of our regions. The easiest way to submit a case is via our Support Portal.

Need help from our service desk? We’ve got you covered 24/7/365. If you’re an active TrueCommerce customer, you can create or manage support tickets through the Account Management Portal in the Foundry Platform.

Phone numbers for support

If you have a critical or time-sensitive issue, you are also welcome to call our support team.

  • All platforms: +45 4582 1777
  • OneTime DE: +0044 345 351 3690
  • B2B On Premise and B2B Cloud: +49 (0)89 453040-56
  • TrueCommerce Datalliance VMI: +32 2 612 99 09

Call our TrueCommerce technical support team at +1-888-430-4489, and select Option 3 for Support. For routine questions, submitting a case is the fastest way to get help.

TrueCommerce Datalliance VMI: 1-888-364-3361

  • EDI Platform: +44 (0) 345 643 6600
  • Netalogue: +44 24 75380000

TrueCommerce Datalliance VMI:+86 21 61017536

Maximize Your VMI Investment

VMI Training Sessions

This instructor-led program combines core VMI principles with hands-on TrueCommerce Datalliance system training, helping new and experienced users alike to improve replenishment performance, streamline workflows, and drive better collaboration with trading partners.

Open enrollment sessions are available at a per-attendee cost of $2,200, making it easy to get started without full team commitment required.

Upcoming sessions in 2026 include: 

  • CPG: May 12th to 14th and September 15th to 17th
  • Retail: June 17th to 18th
  • Wholesale: June 3rd to 4th, August 5th to 6th, and October 21st to 22nd

Request Training

TrueCommerce University

Looking for ongoing education? TrueCommerce University is your go-to learning center for product knowledge and skill-building. It offers interactive and on-demand training on all our products, from EDI integration to advanced platform workflows. Perfect for new users and experienced pros alike.

TrueCommerce University