Submit a Case

Request help from our service desk 24/7/365.

If you are an active TrueCommerce customer, please submit your new or manage your existing cases through the Account Management Portal within the Foundry Platform.


Call us

If you have a critical or urgent issue and need to speak to a live and knowledgeable service desk member call us at +1-888-430-4489 and select option 3 for Support. Otherwise please submit a case for your support need.

Meet our Support Team

We are proud to set ourselves apart from other support teams. We take personal pride in supporting you, both through our interactions and the tools we provide you with. Learn more about who we are and how we help you do business in every direction in this introduction to TrueCommerce support.

TrueCommerce University

TrueCommerce University is a learning center designed for customers just like you. A wide assortment of on-demand and interactive lessons are available for users of all sorts, no matter their experience level. Register today to level up your knowledge of TrueCommerce products!

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