TrueCommerce’s Vision for Managed Services Excellence 

By Ryan Tierney 

TrueCommerce was recently named a Leader in the IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network (MESCCN) 2023 Vendor Assessment* report. This IDC MarketScape study includes an evaluation of 14 vendors that met the strict criteria and broad competencies established by IDC for supply chain commerce networks. The report evaluates vendors based on a comprehensive framework and set of parameters expected to be conducive to success in providing organizations with insight into supply chain commerce networks.  

According to the report, “TrueCommerce offers a premium level of managed services that extends beyond the service levels offered by most networks.” 

The Significance of Managed Services in Today’s Business Environment 

In an era marked by rapid technological advancements and increasing market volatility, businesses must adopt agile, resilient, and cost-effective operational strategies. Managed services, particularly in the realm of Electronic Data Interchange (EDI), play a pivotal role in this context by enabling companies to focus on their core competencies while outsourcing complex, resource-intensive tasks. 

TrueCommerce’s EDI Managed Services: A Closer Look 

TrueCommerce offers a fully managed EDI service that goes beyond mere transaction handling. Our services are designed to manage and monitor business relationships efficiently, ensuring that all EDI messages such as Purchase Orders, Invoices, and Advanced Shipping Notices (ASNs) are processed timely and accurately. This comprehensive management covers the entire order-to-invoice lifecycle, crucial for maintaining seamless operations and enhancing customer satisfaction. 

By entrusting us with their EDI needs, companies can reduce the burden on their IT departments, who might otherwise struggle to keep pace with the demands of managing numerous EDI standards and complex integration requirements. Our services are particularly beneficial for organizations that lack the internal resources necessary for maintaining a dedicated EDI team. 

How TrueCommerce Stands Out 

The IDC MarketScape noted one of TrueCommerce’s strengths is the premium level of managed services we offer our customers. Of these managed services, IDC noted  the following: edge-to-edge (network participant to network participant) proactive monitoring of transactional activity, assured measure delivery, detail level validation, proactive error resolution, and multi-enterprise connectivity monitoring. 

Let’s dive into each of these a bit further to better understand what TrueCommerce delivers in each of these areas. 

1. Edge-to-Edge Proactive Monitoring: TrueCommerce offers comprehensive monitoring that spans from network participant to network participant. This ensures a holistic oversight of transactional activity across the entire network. By proactively monitoring every transaction, we can identify and address issues before they impact business operations. This type of monitoring enhances the reliability and efficiency of business communications, reducing downtime and improving overall performance. 

2. Assured Measure Delivery: Our focus on assured measure delivery means that businesses can operate with confidence, knowing their critical EDI transactions are being handled securely and reaching their intended destinations. This is particularly crucial for maintaining smooth operations and fulfilling customer expectations in industries where timing and accuracy are paramount. 

3. Detail Level Validation: TrueCommerce goes beyond basic compliance checks. We provide detailed validation of data to ensure that each transaction not only meets the required standards but also aligns perfectly with the specific business rules of the trading partners. This attention to detail helps prevent errors that could lead to disputes, returns, or compliance issues, thereby enhancing operational efficiency and partner relationships. 

4. Proactive Error Resolution: Our approach to error management is proactive rather than reactive. By resolving errors before they affect the clients, TrueCommerce helps minimize the risk of operational disruptions and enhances business continuity. This proactive error resolution is supported by advanced analytics and real-time alerts, enabling quick identification and resolution of potential issues. 

5. Multi-Enterprise Connectivity Monitoring: TrueCommerce ensures that connectivity across multiple enterprises is continuously monitored and maintained. This aspect of our service is critical for businesses that rely on a network of partners, suppliers, and customers. By ensuring stable and continuous connectivity, we help companies maintain seamless interactions across their supply chain, which is essential for optimizing operational workflows and enhancing supply chain visibility. 

TrueCommerce in Action: Case Studies 

Our impact can be seen in numerous success stories where we have significantly transformed our clients’ EDI capabilities. For instance, a leading retailer was able to reduce its order-to-invoice cycle time by 30% after switching to our managed EDI service. Another example involves a manufacturer who achieved a 50% reduction in operational costs related to EDI management by leveraging our comprehensive services. 

Looking Ahead: The Future of Managed Services 

As businesses continue to navigate the complexities of global supply chains and digital transformation, the role of managed services will only grow in importance. TrueCommerce is at the forefront of this evolution, continually enhancing our services and technologies to meet the changing needs of the market. 

We believe that being recognized as a Leader in the IDC MarketScape report is a testament to our commitment to excellence and innovation in managed services. Our clients rely on us not just as a service provider but as a strategic partner who plays a key role in their operational success. As we look to the future, we remain dedicated to enhancing our offerings and helping businesses worldwide achieve greater efficiency and effectiveness in their operations. 

Download a complimentary excerpt of the IDC MarketScape today.  

*SOURCE: IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network 2023 Vendor Assessment, by Simon Ellis, Dec 2023, IDC #US49948423