TrueCommerce RedTail Migration Plan and Sunset Announcement


What You Need to Know

TrueCommerce has announced the planned sunset of the RedTail Network and RedTail Transaction Manager application. TrueCommerce will retire this product in 12 months on November 30th, 2022. Please be assured that there will be no impact to your current support experience from now until November 2022, and your organization will continue to receive technical support and product support in the form of maintenance and bug fixes.

Key Takeaways:

  • TrueCommerce RedTail Network and RedTail Transaction Manager (RTTM) to be retired on November 30th, 2022.
  • TrueCommerce RedTail customers will continue to receive product support until November 30th, 2022.
  • TrueCommerce RedTail customers will be offered a full migration path to the next generation TrueCommerce Foundry solution.

Key Dates:

  • December 1st, 2021: We will stop accepting requests to set up new trading partner connections on the TrueCommerce RedTail network.
  • January 15, 2022: We will no longer provide support for ERP upgrades or server migrations. Any migration or upgrade will need to be done after moving to the Foundry Platform.
  • August 1st, 2022: This is the last date to initiate a migration to the TrueCommerce Foundry solution. Please note that the migration process will take time to complete and varies based on partners, integration and requirements. We encourage you to reach out to schedule the migration process as soon as possible to ensure we have enough time to complete your migration.
  • November 30th, 2022: We will retire the RedTail network and RedTail Transaction Manager application, and it will no longer be available.

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