What is an EDI 870?
EDI 870, also known as an Order Status Report, is sent by a seller to a buyer to update them on a pending order. This EDI transaction set can be triggered by the receipt of an EDI 869 Order Status Inquiry or set to send periodically based on a certain schedule or milestone.
EDI 870 documents follow the x12 format set by the American National Standards Institute (ANSI), a not-for-profit organization that regulates EDI formats in the U.S.
What are the Essential Components of EDI 870?
The Order Status Report document needs to contain several key pieces of information relating to an existing order. These include, but are not limited to:
- Purchase Order number
- Vendor identifying information
- Product quantities, descriptions, and prices
- Order status information
- Status explanation, when needed
- Answers to questions from an EDI 869 Inquiry
How do I Use EDI 870?
There are two times when a seller will send EDI 870 to a buyer. First, the EDI 870 Order Status Report can be sent in response to an EDI 869 Order Status Inquiry from the buyer. In this case, the report may contain specific details pertaining to any questions from the buyer.
EDI 870 can also be pre-scheduled to send on a regular basis, such as every day or week or based on a specific milestone in the order process. This helps keep customers informed about their orders, without requiring sellers to manually check on each order. Customers can also use EDI 870 documents across orders to evaluate vendor performance.
When the buyer receives EDI 870, they’ll usually send back an EDI 997 functional response to confirm the acceptance of the document.
What are the Benefits of EDI 870?
EDI 870 replaces the need to send a paper, email, or PDF Order Status Report. This helps streamline trading partner communications, making it easy for buyers to know where their order is in the fulfillment process. As an automated document, EDI 870 saves the vendor from time-consuming data entry, and helps prevent errors due to typos.
Retailers and other buyers can use the information on EDI 870 to track their orders and prepare their warehouses or stores for incoming deliveries. This also allows them to stay informed about any delays that might impact a delivery’s arrival date/time.
Order Status Reports may contain sensitive business details and using EDI to transmit this information offers extra security, compared to an email or PDF. Many EDI providers use security protocols, data encryption and user authentication to protect transmitted data, so you can send documents with confidence.